Pay: CA$18.00-CA$21.00 per hour
Job description:
Title: Client Care Coordinator - Front / Reception Staff
Clinic: Insync Physiotherapy and Sport
Location: Vancouver Cambie Village
Type: Part-Time, potentially 2-3 shifts/week
Looking for hire for starting as soon as possible/early July.
- Must be available for opening and closing shifts. Open shifts start at ~6:45am, closing shift can end around ~7:30-8pm.
Job Summary: We are looking for a friendly and organized Client Care expert to join our Physiotherapy clinic, with this role starting February 2026. Training will commence immediately after hiring in late June/early July.
Do you have a passion for your community and making others smile? Do you love people as much as you do structures and organization? Do you enjoy wearing multiple hats, from customer service, to administration, to organization. If so, you may be the perfect candidate to join our team as a Client Care Support! You will have the important role of being the first point of contact. Your voice, your smile, and your interactions will be representing the clinic before people first set foot inside!
We welcome you to apply, join our Insync Physio team now!
As a front desk receptionist, you will be the first point of contact for our clients and visitors. You will perform various tasks to ensure a smooth and professional operation of the clinic.
Responsibilities:
- Welcoming and directing visitors in a friendly and professional manner.
- Receiving and sorting mail
- Scheduling patient appointments according to practitioner availability, and confirming them via phone and/or email.
- Explaining intake forms to patients and processing payments using cash, POS, or electronic billing.
- Operating a multi-line system to answer calls, transfer calls, provide information, schedule appointments and take messages.
- Welcoming walk-in clients and addressing questions and concerns
- Billings for ICBC, WorkSafeBC, and Third-party Insurances
- Use of Microsoft office
- Engaging with Extended Health Benefits and Doctor/Lawer offices.
- Reconciling cash at the end of the day and preparing deposits.
- Restocking of supplies and updating inventory as needed.
- Maintaining the cleanliness and organization of the clinic
- Performing opening and closing procedures according to clinic policies.
- Performing administrative tasks such as data entry, filing, and photocopying
- Handling confidential information with discretion and integrity
- Providing administrative support to the physiotherapists and other staff members
- Previous Jane App experience will be considered an asset but not required.
- Other duties as required
Essential Requirements:
Qualified applicants must possess the following demonstrated abilities:
- Have a positive attitude
- Attention to detail
- Ability to maintain a calm, mature, and professional demeanor in stressful situations
- Exceptional customer service skills with a compassionate approach to service
- Friendly, courteous, and respectful, with a smile and eye contact.
- Teamwork and collaboration skills, with the commitment to support other staff members and departments.
- Ability to work independently and take initiative
- Advanced verbal and writing skills for effective communication
- Flexibility and adaptability to changing situations and demands
- Committed to providing excellent level of service
- Previous customer service considered a very strong asset!
Qualifications:
- 1-2 years of previous experience in a medical office or similar customer service role
- Valid eligibility to legally work in Canada (Citizenship, PR, current/valid work permit)
- Leadership experience considered an asset
How to Apply:
- Submit your resume and cover letter outlining your relevant experience and why you would be suited for the team.
- Please include in your cover letter, your availability from Monday - Saturday, for AM shifts (6:45am-1pm) and PM shifts (1pm-8pm). We look forward to hearing from you!
- * Only applications with cover letters with the required information and resumes will be considered *
Job Type: Part-time
Benefits:
- Casual dress
- Company events
Work Location: In person
Job Type: Part-time
Pay: $18.00-$21.00 per hour
Benefits:
- Casual dress
- Company events
Work Location: In person
