Desktop Technical Support II is responsible for designing, organizing, modifying, installing, and supporting company’s computer systems. He/she is also responsible for the investigation, diagnostic testing and repair/resolution of network system, hardware, software and infrastructure.
Install, configure and administer:
Windows operating systems (Win 7 and Win8) & Mac OS
MS Exchange 2010 / earlier / most recent
Responsible for complete configuration, installation and support of equipment in a Microsoft Windows environment, from design through implementation and support.
Perform a wide variety of installation, configuration and upgrading of workstations, servers, network segment, internet and intranet systems and related network hardware and software in a LAN, WAN and stand-alone environment.
Provide investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.
Troubleshoot and resolve computer related issues when contacted by clients by providing both on-site and remote support.
Maintain software applications, operating systems and regular maintenance.
Manage assigned projects and program components to deliver services in accordance with established objectives.
Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directory services.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executable.
Respond to crises in accordance with business continuity and disaster recovery plans.
Respond to inquiries from staff, administrators, service providers, and site personnel and outside vendors etc. to provide technical assistance and support.
Receive and respond to incoming calls, pages and/or emails regarding Network and/or hardware problems.
If necessary, liaise with third-party support and PC equipment vendors.
Complete time logs in ConnectWise system within 24 hours of completing tasks to ensure accurate and timely time tracking, project management and billing of customers.
Proven leadership and multitasking ability.
Ability to set and manage priorities judiciously.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Operate under pressure to meet deadlines.
Ability to articulate ideas to both technical and non-technical audiences.
Exceptionally self-motivated and directed.
Keen attention to detail.
Superior analytical, evaluative, and problem-solving abilities.
Exceptional service orientation.
Demonstrate honesty, integrity, accountability and transparency.
G class drivers license with own vehicle.
Job requirements: ( Experience may be considered as substitute for this requirement)
MCP/MCSA – Microsoft Certified Professional.
CCNA – Cisco Certified Network Associate.
Be available for Afterhours/Weekend on-call support (8PM-8AM).
Microsoft Office 365 and SharePoint Administration.
Strong Technical expertise of Windows Servers, workstations, Mac OS, MS Exchange, VMware, Citrix, Firewall, SAN Device, Anti-virus and other network infrastructure devices.
Experience working VOIP solutions.
Assist clients with installation, Configuration and troubleshooting, network and hardware issues with time attendance system as Digital Clocks.
Familiarity with information security vulnerabilities and risk management.
At least 3-5 years of IT experience.
2-3 years hands-on System Administration experience in a Unix\Linux Environment.
Ability to occasionally travel.
University Degree in Computer Science, Diploma in Computer Engineering or related.
Experience may be considered as substitute for this requirement.
3-5 years of IT Experience: 3 years
Please submit resumes to; email@example.com