Compensation:$20–$26/hour, depending on experience
Bonus: $300/month KPI bonus + reactivation commission
Position Type: Part-time or full-time, depending on fit and availability
About White Glove Painting
White Glove Painting is a premium residential painting company serving Calgary and the surrounding area. We specialize in high-quality interior painting, exterior painting, cabinet refinishing, and detailed residential finishing work.
Our company is built around professionalism, trust, clear communication, and doing the job properly. From the first phone call to the final walkthrough, we want customers to feel that they are dealing with a company that is organized, reliable, and genuinely cares about their home.
We are looking for a sharp, professional, and highly organized **Customer Experience & Scheduling Coordinator** to help manage incoming leads, book estimates, support our sales team, and make sure no customer falls through the cracks.
About the Role
This role is one of the most important positions in our company.
When a potential customer fills out a form, calls our business, or requests an estimate, you will often be their first interaction with White Glove Painting. Your job is to respond quickly, communicate professionally, gather the right information, and help get qualified customers booked for estimates.
You will also help manage follow-up with customers who have received estimates but have not yet approved the job. This includes reactivating older opportunities, keeping the CRM organized, and helping our sales team stay on top of active and dormant leads.
This is not just a basic receptionist role. We are looking for someone who is fast, detail-oriented, comfortable on the phone, and motivated by helping the business grow.
Key Responsibilities
- Call new leads quickly when they come in during scheduled working hours
- Answer incoming calls professionally and represent the company well
- Book qualified customers for in-home estimates or consultation calls
- Follow up with missed calls, after-hours inquiries, and uncontacted leads
- Send confirmation messages and appointment reminders to customers
- Gather important project details from customers before estimates
- Enter and update customer information in the CRM
- Keep lead stages, notes, contact details, and follow-up dates organized
- Support the sales team by making sure they have clean customer notes before appointments
- Follow up with customers who received estimates but have not yet approved the work
- Help reactivate dormant estimates and move interested customers back into the sales process
- Make sure no active lead or estimate sits untouched without a next step
- Communicate professionally with salespeople, project managers, and customers
- Help improve the overall customer experience from first contact through booked estimate
What We’re Looking For
The right person for this role is professional, organized, and proactive. You do not wait around for someone to tell you what to do. You see what needs to be followed up on, and you make sure it gets done.
You should be:
- Excellent on the phone
- Comfortable making outbound calls
- Fast to respond and highly reliable
- Warm, professional, and confident with customers
- Organized with details, notes, and follow-up tasks
- Comfortable using CRM software, calendars, email, and basic office systems
- Able to follow scripts, processes, and checklists
- Persistent without being pushy
- Calm under pressure
- Good at communicating with customers and internal team members
- Motivated by measurable results
Experience That Would Be Helpful
Experience in any of the following would be an asset:
- Customer service
- Reception or office administration
- Appointment setting
- Inside sales support
- Home services or trades administration
- Real estate, dental, medical, or professional office reception
- CRM or scheduling software
- Call centre or phone-based customer service
Painting or construction experience is not required, but you must be willing to learn our services and process.
Compensation
This position pays **$20–$26/hour**, depending on experience and fit.
This role also includes a **$300 monthly performance bonus** when key performance standards are met.
The monthly bonus is based on clear benchmarks, including:
- 90%+ of new leads called within 5 minutes during scheduled work hours
- After-hours leads followed up within 2 hours of opening the next business day
- All uncontacted leads followed up according to our scheduled process
- CRM information updated accurately and consistently
- No active leads or estimates sitting untouched without a next step
- Booking rate maintained above the agreed baseline
This role also includes a **reactivation commission**. When an estimate has been sitting unapproved for more than 14 days and you help reactivate that customer into a booked job, you will earn **2% of collected revenue** from that job.
Who This Role Is Not For
This role is probably not a fit if you dislike making phone calls, avoid follow-up, get overwhelmed by details, or prefer to wait for instructions instead of taking initiative.
This role is a great fit for someone who enjoys being organized, talking to people, keeping things moving, and helping turn customer inquiries into real booked appointments.
How to Apply
Please apply with your resume and a short note explaining why you think you would be a strong fit for this role.
In your note, please include a brief answer to this question:
A new customer lead comes in while you are working on another task. What would you do?
Pay: $20.00-$26.00 per hour
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Calgary, AB T2E 6L1
