About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
JOB ID #:
Municipal Service Centre Representative-PT
Customer Service & POA
NUMBER OF VACANCIES:
All temporary and regular part-time vacancies
CUPE Local 5167 Inside
HOURS Of WORK:
0-24 per week
$28.627 - $31.116 per hour
- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
All temporary and regular part-time vacancies
This is a periodic posting for all upcoming vacancies that occur from October 4, 2021 to April 3, 2022 and/or the eligibility list is exhausted. Applications are accepted up to closing date stated on this job posting.
Job Description ID #:
SUMMARY OF DUTIES
Reporting to the Supervisor, Service Centres, the Municipal Service Centre Representative-PT delivers front line customer service while providing convenient, accessible service to the City's communities through the delivery of a wide range of information and transactional services.
Municipal Service Centre Representatives are responsible for front line customer service in the Municipal Service Centres across the City of Hamilton, and there is no opportunity for remote work in this position.
Payment processing for various City services such as realty tax, parking and by-law fines, licensing and permit fees. Operates a point of sale terminal in the receipt of payments. Balances receipts, records transactions and prepares documentation for bank deposit.
Provides information and responds to customer inquiries on behalf of City departments including inquiries related to property taxes, parking fines, animal services, licensing, permits, by-laws and enforcement, and waste pick-up.
Acts as Deputy Issuer of Marriage Licences and Burial Permits, by verifying authenticity of legal documentation required with the application for marriage or burial. Types, signs and issues Marriage Licenses as Deputy Issuer.
Opens and closes facility; reports on security concerns and maintenance deficiencies.
Creates and maintains inventories of operational supplies and forms/tickets/permits/licenses, such as PRESTO cards; Marriage Licences; Burial Permits; Waste Collection calendars; and all other forms which may be requested by the public.
Prepares monthly and yearly inventory reporting.
Provides processing services for various Departments including tax, animal licensing and waste management.
Maintains a strong knowledge of City services, service issues, departmental/Council structures and responsibilities, as well as a general knowledge of Provincial services. Recognizes and reports on trends or changes in types of service requests and inquiries ensuring that appropriate persons are notified.
Provides training to show others how to perform tasks or duties.
Attends regular training sessions in order to remain current with operational practices and technologies for all services offered in the Municipal Service Centres.
Liaises with community groups in order to be responsive to the needs of the local community.
Word processes correspondence, reports and forms such as permits and licenses.
Maintains and compiles customer service statistics. Reports regularly on the status of results and performance.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned which are directly related to the major responsibilities of the job.
Demonstrated experience working in a customer services environment serving a diverse, multicultural, multilingual public.
Excellent interpersonal and conflict resolution skills; demonstrated tact and professionalism in dealing with the public.
Developed understanding of business accounting concepts. Ability to work with figures and balance cash transactions. Previous cash handling and / or Municipal tax experience preferred.
Demonstrated experience in a computerized environment, including data input and an excellent knowledge of computer applications in a Windows environment including Windows 10, Microsoft Word, Excel and Outlook. Ability to conduct Internet and Intranet searches in a timely manner. Experience with Point-of-Sale software preferred.
Possesses excellent verbal and written communication skills, with the ability to clarify City of Hamilton Service Procedures and Policies to the public.
Understanding of the services and responsibilities of all levels of government.
Demonstrated ability to work independently and as part of a team demonstrating strong time management and organizational skills. Must be flexible in work schedules and locations and available to work overtime and rotating shifts as required.
As a condition of employment, the successful applicant(s) will be required to obtain, satisfactory to the City of Hamilton, a Criminal Record & Judicial Matter (CRJM) Check at their own expense prior to beginning work in this position.
Part time: 0 – 24 hours per week. The incumbent must be available to work Monday – Friday 8:30am – 4:30pm.
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.
The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.
It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants
The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.