We are seeking a hands-on and detail-oriented Housekeeping Manager to lead our Housekeeping team and uphold the highest standards of cleanliness and presentation across the hotel.
This role is ideal for a strong motivator who takes pride in creating spotless, welcoming spaces for guests. You will manage daily housekeeping operations, supervise staff, and ensure compliance with brand standards and health regulations.
Key Responsibilities
Operations & Quality Control (40%)
- Oversee daily cleaning schedules for guest rooms, public spaces, and back-of-house areas.
- Conduct routine inspections to ensure IHG cleanliness and brand standards are met or exceeded.
- Monitor linen, amenities, and supply inventories.
Team Leadership & Scheduling (35%)
- Recruit, train, and supervise room attendants, housepersons, and laundry staff.
- Manage schedules, productivity, and labour budgets.
- Lead pre-shift meetings and ensure strong communication across the department.
Safety, Compliance & Guest Support (25%)
- Ensure all staff follow safety protocols, chemical handling standards, and WHMIS guidelines.
- Respond to guest requests and ensure timely resolution of housekeeping-related concerns.
- Coordinate with Maintenance on room deficiencies or repairs.
Required Qualifications & Skills
- 2–3 years of housekeeping leadership experience, ideally in an extended-stay or full-service hotel.
- Strong organizational and team leadership abilities.
- Knowledge of hotel housekeeping systems and inspection software is an asset.
- Ability to work weekends and holidays as needed.
What We Offer
- Competitive compensation
- Health, dental, and vision benefits.
- Paid time off and holiday pay
- A supportive and collaborative hotel team culture.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
