If you are looking for extra income, live in Sudbury Ontario and would like to work from home this could be the perfect opportunity for you.
The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.
DUTIES AND RESPONSIBILITIES
Handle and document prospective client inquiries regarding requests for care and service
Assess client service needs in consultation with the Supervisors; schedule employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of the CAREGivers ; promote consistency of CAREGiver assignments and coordination of services.
Reports and Collaborates with other Service Coordinators Case.
Notify clients and CAREGiver regarding initial and ongoing schedules.
Complete data entry and maintain accurate current scheduling documentation.
Assist with training and mentoring of new staff.
Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
Market and promote Home Instead Senior Care.
Participate in ongoing internal and/or external training.
Adhere to Home Instead Senior Care Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.
A minimum of two years related customer service experience, preferably in healthcare.
Other Skills and Abilities
Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English as well as French.
Job Types: Part-time, Permanent
- customer service: 2 years (Preferred)