Developer and Application Support Analyst
ENERCARE
Markham, ON
Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: Developer and Application Support Analyst
Status: Regular, Full Time
Department: Information Technology
Reports to: Director, Business Technology
Location: Warden (Markham)

This position is responsible for maintaining a secure and highly available application environment. The incumbent acts as day to day IT application support and performs system management functions for enterprise as well in-house built applications.

Responsibilities:
  • Manage, support, and resolve complex vendor and proprietary technical issues in a calm and efficient manner.
  • Check on overnight batch processes to ensure technology readiness and availability each day.
  • Evaluate service requests to ensure adherence to standards and processes, identify inconsistencies while analyzing potential impacts of problems.
  • Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications.
  • Identify and resolve medium to highly complex production problems for support of applications.
  • Identify root cause and define actions to eliminate reoccurrence of problems.
  • Successfully prioritize and manage multiple requests, projects, and activities typically working under pressure.
  • Apply knowledge of approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems.
  • Effectively communicate problems and resolutions in a high stress environment.
  • Escalate technology issues appropriately.
  • Identify proactive solutions for recurring technology occurrences to benefit the business.
  • Makes configuration, security and static data changes for external applications as permitted through the use of administration functionality in the applications.
  • Provides troubleshooting and maintenance of data, interfaces and communications links as necessary to ensure operational availability.
  • Devises and/or modifies procedures to solve the most complex technical problems related to integrated systems.
  • Recommends changes and/or enhancements at the application level to management, clients, and other support areas.
  • Participates as required in a 24-hour on-call rotation in support of the client community.
  • Respond quickly as per the SLA (Service Level Agreement) to acknowledge and update the status of any production problems.
  • Determines the source of the problem versus the symptoms, with the ability to quickly assess the magnitude and implication of the problem.
Qualifications:
  • University degree or college diploma in Computer Science or equivalent.
  • Minimum of 3 to 5 years of related experience in application support or development.
  • Knowledge of server based OS (Windows / UNIX / etc.), FTP, Shell Scripting (Windows Batch/Powershell), .NET, C#, Java, SQL (Developer/Management Studio), Groovy, XML, Excel, MS Access, Databases (Oracle/SQL), integration platforms (Tibco, MuleSoft), monitoring tools, Active Directory/Security, network connectivity troubleshooting (DNS/Firewall/traceroute)
  • Knowledge of Meter Data Collection Software (Prime Read/AMR) and CC&B software applications a definite plus.
  • Experience working in an Agile environment and following Agile methodology(SCRUM) and practices
  • Excellent interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to communicate verbally and written in a clear and concise manner.
  • Works well under pressure to meet specific timelines in a multi-task environment.
  • Commitment to providing quality customer service!
  • Team player!
Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.