Spectrum Health Care is a fully accredited provider of home health care services dedicated to exceptional services, quality, and professional development. The Client Service Coordinator provides exemplary client services and support over the telephone to our internal and external customers/clients. Our Markham branch office is looking for a fulltime Bilingual (Cantonese or Mandarin) Client Service Coordinator for evening shifts.
Group insurance benefits provided to eligible employees
Gym membership discount
Professional development & training opportunities
Join one of our employee committees
Adheres to the safe work/risk management policies and procedures of Spectrum Health Care
Works within the Ethical Practice Framework of Spectrum Health Care
Understands the range of services provided by each division of the Spectrum family and how it contributes to our model of Total Client Care
Continually assesses, anticipates, identifies and responds to new and changing needs of clients and communicates available Total Client Care resources to clients when appropriate
Works collaboratively with community PSW, and assists with the scheduling and coordination of PSW services.
Liaises with clients, staff, and community partners.
Problem solves for the client and responds to all types of inquiries including employee assignments and billing questions.
Reports client and staff concerns to the Home Support Supervisor.
Liaises with the LHIN representatives regarding client care.
Collects and entrees all pertinent client data into the computer system.
Provides list, schedules, and performs other administrative duties to support the personal support worker program.
Responsible for scheduling assignments of nursing and home support staff to clients
Maintains strict confidentiality according to Spectrum Health Care’s policies.
Confirms appointment of assigned staff with the client and ensures the employee understands all information given
Maintains current knowledge of Spectrum Health Care Pay and Bill rates and billing procedures in order to be of assistance to prospective clients and employees.
Minimum of 2 years of experience in staff scheduling and coordination in a health care environment.
Minimum of 2 years of related customer service experience.
High School diploma or recognized equivalent
Completion of a recognized post-secondary Office Administration certificate or customer service program preferred.
Excellent written and verbal English communication skills
Must have excellent communication skills in Cantonese or Mandarin
Background in Health Care or call center experience is an asset
Excellent interpersonal and customer service skills.
Must be able to communicate effectively over the telephone; pleasant telephone manner and attitude.
Ability to troubleshoot and resolve client problems in a diplomatic manner.
Excellent organizational and time management skills.
Able to anticipate and tune in to customers' unique needs.
Consistently display a positive/helpful attitude.
Able to work in a self- directed manner.
Must be able to work under pressure and use good judgment.
Intermediate computer skills with the ability to learn proprietary software
Proficient in Microsoft Office applications including Word and Excel.
How to Apply
To learn more about the Client Service Coordinator role or Spectrum Health Care, please visit our website at spectrumhealthcare.com.
We thank all applicants, however, only those individuals selected for interviews will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
If you require accommodation because of disability through the recruitment process, please contact Human Resources at (hr@ spectrumhealthcare.com) for assistance.