Position: Logistics Coordinator & Order Desk
Pay: $40-45K
Team: Small office. Total of 4 in office and 5 employees in the back
Reports To: Office Manager
Location: Mississauga
Schedule: Fully in Office
Shift: Monday to Friday 9:00 am to 5:00 pm
Job description
Summary
As an Order desk/Customer Service, you will be integral to the smooth operation of our organization, reporting directly to the Office Manager. Your primary responsibilities will include managing clerical tasks, providing support to the reception in our multi-line phone systems, and providing exceptional customer service to clients. With core skills in Microsoft Office and data entry, along with premium knowledge of QuickBooks, you will support daily administrative functions. Your strong communication and time management skills will ensure efficient workflow, while your attention to detail in filing and proofreading will enhance our office's productivity and professionalism.
Shipping and receiving processes
Preparing shipping documentation, waybills, and labels
Order entry and order processing
Inventory tracking and management
Customer service and communication
Accounts receivable functions
Processing and reconciling freight invoices
Proficiency with Microsoft Office and accounting/ERP systems (QuickBooks experience is an asset)
Responsibilities:
Order Processing and Shipping:
Receiving, verifying, and accurately entering customer orders into the system, whether through phone, email, or online platforms.
Creating and scheduling shipments for the customer orders as specified in the PO (e.g. Courier/LTL). Creating cross order documents as needed (CUSMA)
Customer Communication:
Addressing customer inquiries, providing order status updates, and resolving any order-related issues or complaints.
Order Tracking & Fulfillment:
Monitoring the progress of orders, coordinating with other departments (e.g., warehouse) to ensure timely delivery, and potentially arranging for returns or exchanges.
Record Keeping:
Maintaining accurate and organized records of all orders, customer information, and related documentation.
Inventory Management:
Assisting with inventory tracking and ensuring sufficient stock availability to fulfill customer orders.
Quoting and Pricing:
Providing price quotes and potentially updating pricing information.
Billing and Invoicing:
Generating invoices and processing payments. Interacting with various departments (sales, shipping, etc.) to ensure smooth order processing and customer satisfaction.
Cross-functional Collaboration:
Interacting with various departments (sales, shipping, etc.) to ensure smooth order processing and customer satisfaction.
Answer phone calls and direct them accordingly
Other duties as required
Job Specifications:
High School Diploma required
University degree in Business Administration, focused on accounting preferred
Excellent Understanding and Experience with MS Office and Computer skills
Excellent Written and Verbal Communication skills
Excellent knowledge of QuickBooks
Excellent Organizational & Excellent Time Management skills
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