Our philosophy is “to be great you need to have great people”.Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.
Job Title: Restaurant Server
Department: Food and Beverage
Reports To: Restaurant Manager
Summary
A Server is responsible for taking orders and serving of food/beverages to guests in a friendly, timely and efficient manner. Engage their customers and creates a positive experience for guests. Ensure that the highest standards of hospitality are demonstrated at all times.
Positioning Statement:
The Server professionally represents the restaurant & hotel through the creation of a value based workplace environment where team mates and guests are treated in a fair, respectful and honorable manner.
Day to Day Duties & Responsibilities:
- Take orders accurately and serve food and beverages in a professional and courteous manner.
- Familiar with all drink and food menus, advise guests on which menu items to purchase and make recommendations about pairing food with beverages.
- Assist the bartenders in mixing drinks, preparing for simple orders such as draft or bottled beer.
- Observe guests and ensure tables are enjoying their food and beverages.
- Respond quickly to guest requests or complaints in a professional manner to ensure appropriate action is taken. Inform supervisors and follow up to ensure guest satisfaction.
- Answer the phone with the appropriate greeting and answer any questions within your ability.
- Routinely clean, organize work areas, glassware, and silverware.
- Keep all service areas and work stations stocked appropriately and to note items out of stock on weekly order sheet.
- Collect payments from customers, process credit card transactions, and accurately manage cash transactions.
Knowledge/Skills/Abilities:
- Enthusiastic, attentive and approachable.
- Strong interpersonal and relationship building skills.
- Excellent verbal communication skills.
- Effective multi-tasker with the ability to continuously reprioritize daily activities.
- Available to work flexible hours including late evenings, weekends, holidays and to work on-calls as needed.
- Ability to work well under pressure in a fast paced environment.
- Strong organizational and decision-making skills.
- Maintain a workplace environment that understands and respects policies and procedures.
- Represent the restaurant/hotel and the brand in a professional manner at all times.
- Desire ongoing professional development.
Certifications Required:
- Serving It Right
- Brand and company required training as outlined during on boarding and as identified throughout your employment.
Thank you for your interest in our company, we hope you apply today!
