Donor Services Representative
Canadian Blood Services
Lethbridge, AB
Join Canada’s lifeline

We’re seeking a Donor Services Representative to join our team.

Be part of a dynamic, innovative, collaborative, diverse and caring organization committed to saving and improving the lives of Canadians. We are the connection between the sincere generosity of donors, and the heartfelt appreciation of recipients. Thousands of Canadians depend on our programs every day for reliable access to safe blood, plasma, stem cells, organs and tissues.

Are you ready to embark on a meaningful and inspiring journey, where what you do matters? Be part of Canada’s lifeline. Because we can all be the reason, the connection, that keeps Canadians living.

Reporting to the Supervisor, Donor Services Representatives, the Donor Services Representative is responsible for providing excellence in customer service by greeting, confirming appointments and rebooking blood donors at clinics, serving donors and the general public at donor clinics, maintaining the work area and promotional materials, and handling equipment related to greeting, inquiries and rebooking appointments.

Greets, confirms appointments, and rebooks blood donors at designated donor clinics, in accordance with defined procedures.
Serves donors and the public attending donor clinics by responding to inquiries and concerns regarding wait times, donation frequency, accommodation of walk-ins, etc. in accordance with defined processes.
Promotes campaigns, challenges and future events to donors and public.
Maintains work area and handles equipment related to appointment management.
Responsible for ABO typing at 'What's Your Type' events. Give key messaging around blood donation and encourage participants to become regular blood donors.
Performs other departmental duties as assigned.

Required Skills

The minimum qualifications for this job are:
High School diploma. Training and/or education in marketing or customer service would be an asset.
A minimum of two years customer service experience
Strong communication/interpersonal skills in English are essential
Attention to detail and a willingness to learn procedures in a regulatory environment
Ability to work independently and within a team environment
Strong etiquette in customer service and/or sales skills
Very strong computer skills (MS Office 97, Word, Excel and Lotus Notes). Experience working with SAP would be an asset.
Proficient telephone etiquette. Familiarity with outbound calling “best practices” considered an asset.
Ability to cope well under pressure in dealing with the general public
Ability to work the varied shifts including some holidays

Required Experience