Constituency Caseworker
MaryAnn Mihychuk - MP for Kildonan-St. Paul
Winnipeg, MB

General Description: Reporting to the Constituency Manager, this part-time position involves advocacy for local residents and office administration. Caseworkers are front-line staff who respond to concerns from constituents and help them access federal services.

Duties:

  • Handle inquiries from members of the public by phone, email or in person, taking appropriate action to resolve
  • Document and manage cases, while seeking input from other staff and the Member of Parliament
  • Advocate on behalf of constituents in need of support from various government programs (Immigration, Student Loans, CRA, EI, OAS, CPP) on a case by case basis (casework) including detailed tracking of case files through database software.
  • Assist with other duties as assigned

Qualifications and Skills:

  • Academic degree or diploma in a relevant field or equivalent work experience. Previous case work or social work experience is desirable
  • Strong written and verbal communication skills
  • Highly organized and independently motivated
  • Adaptable, comfortable in a fast paced environment & able to respond to changing priorities.
  • Shows empathy with others in difficult situations while maintaining timelines
  • Able to identify constituent issues and ability to resolve the matter in a timely manner
  • prepare closure letters for the Member of Parliament
  • Necessary, strong computer skills, specifically Microsoft Office suite and Outlook

This position is part time and scheduling may vary.
Only those selected for an interview will be contacted.

Please include a resume, cover letter and salary expectations.

Job Type: Part-time