About the Role
We are seeking an experienced, highly organized, and entrepreneurial Manager of Operations to become the operational leader of our growing luxury vacation rental management company.
This is not a traditional property management role. This is a unique opportunity to join a growing entrepreneurial company where you will have the ability to directly influence operations, shape company culture, build systems, and help drive future growth. We are looking for a strategic thinker and problem solver who can identify operational gaps, implement creative solutions, develop scalable systems, and help build the infrastructure required to support the next stage of company growth.
Reporting directly to the Founder & CEO, the Manager of Operations will oversee daily business operations, team management, process development, owner relations, guest experience standards, and operational strategy.
Significant performance-based bonus opportunities, with clear potential for career growth and advancement within the company.
Key Responsibilities
Operational Leadership
- This role is expected to make independent operational decisions and lead the day-to-day execution of the business while working closely with ownership on strategic initiatives
- Identify operational inefficiencies and develop creative solutions to improve performance and scalability
- Take ownership of business challenges and proactively implement improvements
- Support the Founder by managing daily operational decision-making and execution
Systems & Process Development
- Create, document, and continuously improve company Standard Operating Procedures (SOPs)
- Develop employee training materials, onboarding programs, and operational manuals
- Create and maintain comprehensive property operations manuals and internal process documentation
- Design systems that improve consistency, accountability, communication, and efficiency across the organization
- Implement technology and automation solutions where appropriate
Team Leadership
- Lead, mentor, and support administrative staff, guest services personnel, and operational contractors
- Oversee relationships, accountability, and performance standards for contracted cleaning and service providers
- Establish clear expectations, accountability measures, and performance standards
- Recruit, onboard, and train new team members as required
- Foster a culture of professionalism, initiative, and continuous improvement
Guest & Owner Experience
- Provide leadership and oversight to ensure exceptional guest and owner experiences.
- Support the team in resolving escalated operational matters when required.
- Develop systems, standards, and accountability measures that drive operational excellence across all departments and service providers.
Vendor & Contractor Management
- Manage relationships with cleaning, maintenance, and service contractors
- Coordinate with contracted service providers to ensure company standards are consistently met
- Develop accountability measures and quality control systems for external vendors
- Build and maintain strong relationships with trusted local service partners
Business Growth, Marketing & Brand Development
- Assist with onboarding new properties and integrating them into existing systems and operational processes.
- Support the continued growth and scalability of the company through strategic initiatives, operational improvements, and business development opportunities.
- Collaborate on marketing initiatives, brand positioning, and strategies that increase property performance, strengthen our market presence, and attract new owners.
- Participate in strategic planning and operational forecasting, providing recommendations that improve profitability, efficiency, service quality, and overall business performance.
- Help scale the business while maintaining the exceptional service standards, owner experience, and reputation that define our brand.
Compensation & Benefits
- Base salary of $80,000 – $95,000 + performance bonus annually, depending on experience and qualifications.
- Performance-based bonus opportunities tied to operational goals, company growth, and overall business performance.
Typical Schedule
This is primarily a Monday–Friday leadership position; however, hospitality operates seven days per week. The successful candidate must be available to respond to occasional urgent operational matters outside of regular business hours and provide leadership support during peak periods, holidays, and weekends when required.
Monday–Friday
- 8:30 AM – 5:30 PM
- Primary focus on team management, systems, owner communication, onboarding, process improvement, vendor management, and strategic projects.
- May work one or two partial weekends per month.
- Additional time during peak periods (Christmas, long weekends, summer)
- May be required to be available for escalations outside of work hours
Required Qualifications & Expectations
- Minimum 5 years of leadership experience, including at least 2 years managing people, systems, and operational performance.
- Proven experience leading teams, improving processes, and managing multiple priorities in a fast-paced environment.
- Strong organizational, communication, and problem-solving skills.
- Demonstrated ability to build systems, create procedures, and drive operational improvements.
- Proficiency with business technology platforms and software systems.
- Ability to respond to occasional urgent operational matters outside regular business hours.
- Legally entitled to work in Canada.
Preferred Qualifications
- Luxury hospitality experience
- Hotel AGM, Operations Manager, Director of Rooms, or similar leadership experience
- Experience with property management software (Hostaway, Guesty, etc.)
- Experience creating SOPs, training programs, and operational documentation
- Experience scaling operations within a growing company
- Marketing, business development, or brand management experience
Location & Transportation Requirements
Due to the nature of this role, the successful candidate must reside in Canmore or be willing to relocate to Canmore prior to their start date.
This position requires regular travel between managed properties, meetings with owners, contractors, and service providers throughout the community. As such, candidates must:
- Reside in Canmore or relocate prior to commencing employment.
- Possess a valid driver's license.
- Have access to a reliable personal vehicle for daily business use.
- Be comfortable travelling between properties and attending occasional off-site meetings as required.
These requirements are considered essential for success in this position.
Pay: $80,000.00-$95,000.00 per year
Benefits:
- Dental care
- Paid time off
- Vision care
Work Location: In person
