University Family Housing, also known as Student Family Housing and Residential Housing Ancillary, is comprised of two 21 story residential towers and a unique stock of 83-century homes. The department provides housing to student families, faculty families and long-term residential tenancies in two neighbourhoods on the St. George Campus to over 3000 adults and children.
Under the direction of the Director, Faculty, Residential and Student Family Housing, the Assistant Director, University Family Housing is responsible for assisting the Director with ensuring the strategic direction for residence life programs. This includes residence life program planning, development, implementation, evaluation and assessment to enrich the quality of the residents’ life within University Family Housing. The Assistant Director assists with long-range program planning and implementation strategies. The incumbent must make considerations for accessibility, equity and inclusion throughout all aspects of programming while ensuring these programs embody the university’s values.
The Assistant Director, University Family Housing also assists the Director with tenant relations and monitors procedural fairness of departmental intervention of tenant behavior while overseeing the administration of the Community Standards. The incumbent may also attend and/or chair community relations meeting as required. The incumbent will also assist the Director with bringing applications to and representing the University at the Ontario Landlord Tenant Board, which can include escalated tenant disputes, above- guideline rent increase applications and evictions.
The Assistant Director supports the Director in ensuring the financial success of University Family Housing, including strategic planning; the optimization of ancillary revenue streams; providing input into long and short-range planning; and for fostering a culture of service excellence and continuous improvement to ensure that residents’ needs are met.
University degree and/or acceptable equivalent combination of education and experience. Masters degree in Education, Student Affairs, Social Work, Community Services, Leadership, Management (or related) preferred.
A minimum of five years professional experience living and working in a university residence setting. Experience in advising students, provision of support plans and safety plans, issues management, emergency response, conflict mediation, program development and student conduct and judicial affairs in an undergraduate residence community. Experience training others in suicide intervention training is preferred. Experience managing staff, preferably in a unionized environment.
Proven leadership and problem-solving skills. Comfort working as a member of a team composed of individuals with varying responsibilities. Ability to identity risk and sound judgment to appropriately respond. Proven ability to deal with sensitive matters that require professional judgement and confidentiality.
Experience improving and enhancing the student experience in residence and in postsecondary settings. Experience creating proposals for training, supports, services and activities. Experience effectively managing a complex set of competing priorities; issues management, emergencies and responding to the personal crises of individual residents is required.
Excellent interpersonal skills, communication (verbal and written) skills, tact and diplomacy required. Working knowledge of Microsoft Office (in particular Word and Excel, Powerpoint).
Mental health and suicide intervention skills training required
Knowledge of residence management systems such as eRez/StarRez Residence Management System.
Experience interpreting the Ontario Residential Tenancies Act (RTA) is required.
Experience working with residence facilities, financial and human resource policies and procedures. Comfortable working in an unpredictable and often stressful environment. Ability to interact, communicate and build partnerships with students, parents, university staff and faculty. Comfortable working in an unpredictable and often stressful environment. Must be able to work independently and work as part of a team. Demonstrated creativity is essential. Experience working with diverse student communities is also a significant asset. A high degree of initiative and self-motivation required. Ability to effectively manage, motivate and mobilize a team of administrative staff.