**Please Note: Re-opening of Competition (previous posting 105296) **
Purpose:
The Circulation/Reserve Assistant role represents a key component of the Library's public persona. This multi-incumbent position is responsible for providing front-line circulation services at the circulation and reserves service points including responding to circulation related inquiries by telephone, email, virtually, in person and through the Libraries online system. This role also assists library users in using basic search techniques for known items by author and/or title and directs library users to appropriate library guides. In addition, this position addresses basic technology related issues and answers general and or directional questions related to library operations. This position also provides circulation support services.
Education:
High school diploma with some university level courses.
Experience:
Two years recent experience providing front-line public service in a high volume area and experience operating a computer terminal, including experience using an on-line records system. Some Library public service experience preferred.
Skills:
Basic keyboard skills to operate a computer terminal required. Accuracy essential. Micro computing skills: Microsoft Word (basic) and Microsoft Excel (basic). Knowledge of an on-line records system required. Demonstrated skill/ability in the following areas: working independently, dealing calmly, courteously and effectively with people. Good oral and written communication skills. Attending accurately to detail under pressure of high volume. Answering inquiries clearly and concisely. Good organization skills. Accuracy in handling of cash transactions, familiarity with cashiering functions.
Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal - YU Hire.
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. this is referred to as the 'Posted Date' on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings. Please refer to the 'Posting Intent' on the job posting.
If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the 'Posted Date' will be given preference.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.