Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5
Inspired by food? Committed to excellent service? So are we.
At Loblaw, we are Food Lovers! We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication, collaboration and teamwork is the key to having a successful workplace.
We're looking for talented colleagues who are excited about providing an exceptional shopping experience for customers and delighting them every step of the way!
Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Why is this role important?
The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.
C’est toute une décision que de se joindre à une entreprise. Nous offrons des perspectives d’emploi à des personnes qui, comme vous, sont travaillantes, dynamiques et fiables.
Director, Fresh Customer Experience RCSS ON/MB/SK. This role assists the store operations team by identifying opportunities, making recommendations and standardizing best practices. This role also provides on the ground leadership for the specialist team. The Director strives to enable a world class customer experience within an efficient environment.
Talent & Engagement:
Maintains the field team through recruiting and training colleagues; developing personal growth opportunities.
Drives a culture of engagement by living the company’s shared values.
Accomplishes results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and providing performance management to colleagues; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Maintains customer service standards through analyzing and resolving problems; identifying trends; recommending store system and layout improvements.
Establishes strategic goals by gathering information; identifying trends; choosing a course of action and evaluating outcomes.
Prioritize projects, training and daily work for maximum efficiency of the specialist team
Assists the store operations team to accomplish financial objectives by forecasting requirements; merchandising, scheduling; analyzing variances; initiating corrective actions ;inventory management; Driving key strategic programs in stores by partnering with the operations team leads.
Work with Regional Vice President, Group Director and District Managers to manage the activities of a team of Customer Experience Specialist for the Discount Division.
Monitor the quality of training to ensure effective and sustainable execution to support business needs and requirements.
Assess results of training initiatives/rollouts
Work closely with all stakeholders to foster an environment of continuous improvement and best practice sharing
Ensure the coordination of departments/ business unit initiatives within the region
Ensure all specialists are properly trained through liaison with BU’s learning & Development
Identify areas of opportunities and prioritize stores that will receive focused specialists support
Act as a liaison to ensure effective collaboration between stores and merchandising, applying expertise in both fields to help provide clarity and reach agreement on specific standards of execution
Support CES action plans and follow up with key stakeholders on prior feedback/ action plans to ensure continuous department improvement.
provide guided feedback and coaching to CES to ensure sustainability at the store level.
Review new builds and reno drawings with Store Planning and BU to provide constructive feedback to ensure prep areas are operationally friendly for store colleagues to effectively execute programs.
Align and communicate the strategic plans & programs and customer experience business plan with the store operations team
Use KPI analysis and in market experience to “tell the story of opportunity” and get operator buy in to new programs and best practices
Roll up findings from store visits and provide the Sr. Director and store operations RVP a recap of common wins, opportunities and risks
Meet with the Sr. Director and operations RVP regularly to give and receive critical updates.
Performance Management, Project Management, coaching, leadership, developing budgets, developing standards
Retail management experience; experience working in multiple formats is a plus
Excellent problem solving, analytical, communication, interpersonal and team-building skills
Bilingual English/French an asset
Travel as required; expected to spend approximately 60% of time at stores ; travel within Ontario, Manitoba and Saskatchewan.
Key Performance indicators:
Achievement of financial targets including sales, labour, shrink and margin.
Achievement of Key Programs, and stores day to day operations.
At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers.
Type of Role:
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.