Be part of an incredible team focused on improving the well-being of our community, while growing your skills at one of Toronto’s leading family wellness centres.
At wellbe, the client experience starts the moment someone walks through our door, calls the clinic, or reaches out with a question. As a Client Experience Specialist, you are often the first friendly face and the steady, helpful presence that helps our clients and families feel welcomed, cared for, and supported.
We’re looking for someone who truly loves working with people. Someone warm, personable, organized, and calm in a busy environment. You’re a natural multi-tasker, a great communicator, and someone who can juggle phone calls, bookings, client questions, practitioner needs, and clinic flow while still making every person feel seen and taken care of.
If you’re passionate about health and wellness, enjoy being part of a collaborative team, and take pride in creating a thoughtful and positive experience for others, this role could be a wonderful fit.
What You’ll Do
Client Experience + Hospitality
- Create a warm, welcoming, and supportive environment for all clients and families
- Deliver an exceptional experience throughout the client journey, from booking appointments to taking payment and answering questions along the way
- Greet and support clients before, during, and after their appointments
- Help new clients complete intake forms and feel comfortable during their first visit
- Support follow-up care by helping clients book future appointments
- Build meaningful rapport with patients through clear, kind, and thoughtful communication
- Use our online booking system to document visits, follow-ups, and client touch points
- Answer phone calls, respond to voicemails and emails, and monitor occasional live chats in a timely and professional way
Practitioner Support
- Manage a busy clinic schedule and organize appointments for wellbe practitioners
- Communicate clearly with practitioners to support a smooth clinic flow
- Help create lead opportunities and support growth within the clinic
- Be a reliable, organized point of support for both clients and team members
Operations + Administration
- Uphold wellbe brand standards through opening, midday, and closing procedures
- Support the cleanliness, organization, and overall upkeep of the clinic
- Help with laundering massage linens and maintaining treatment room readiness
- Replenish supplies and assist with inventory tracking
- Notice what needs to be done and take initiative to keep the clinic running smoothly
Growth + Development
- Participate in professional development workshops and team trainings
- Take part in 1:1 mentorship with clinic leadership
- Support business and community development initiatives that help grow the clinic and strengthen our connection to the community
Who You Are
- You have 5+ years of experience in a customer service, hospitality, administrative, or client-facing role
- You are a true people person and genuinely enjoy making others feel comfortable and cared for
- You are highly organized and able to manage multiple priorities in a fast-paced environment
- You are resourceful, adaptable, hardworking, and collaborative
- You are a self-starter who takes initiative and looks for ways to improve the client experience
- You communicate clearly, warmly, and professionally, both in writing and in person
- You are comfortable using online systems and learning new technology
- Experience in a healthcare or wellness setting is an asset, but not required
You Also...
- Love working with families and kiddos
- Enjoy being part of a team that truly cares about its community
- Take pride in small details that make a big difference
- Bring positive energy, professionalism, and warmth to the people around you
The Perks
- Competitive compensation with room for growth
- Wellness program, including free wellness appointments
- Mentorship and support from clinic leadership
- Education and leadership opportunities
- Team events, including holiday parties, team building, company picnics, lunches, and more
- A culture that supports both personal and professional growth
What You’ll Be Part Of
wellbe was created with one mission: to inspire families to live healthier and happier lives. With a patient-focused, accessible, and simple approach, wellbe continues to create a new movement in family health.
Join us as a Client Experience Specialist and become part of a vibrant, heart-led team dedicated to creating an exceptional experience at every interaction.
Pay: From $18.00 per hour
Benefits:
- Company events
- Wellness program
Ability to commute/relocate:
- Toronto, ON M4M 1Z7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you love working with people?
Experience:
- customer service: 2 years (required)
Work Location: In person
