19-395 Seniors Resource Coordinator- Great benefits and work-life balance!
Are you looking for a career that can make a difference in the life of an elder in need? Put your passion for working with elders and families towards a rewarding opportunity with Catholic Social Services as a Senior Resource Coordinator.
We are looking for one (1), full time, forty (40) hours a week Senior Resources Coordinator to join our dynamic and talented team! This position has a weekly schedule of Monday - Friday.
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta.
“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”
The Elder Abuse and Resource Supports Program (EARS) provides a tailored response to seniors who may be victims of abuse. This position will provide support, assessment, and referral as well as information and presentations to elderly adults who are at risk of experiencing abuse or neglect. This position will work with other members of the Elder Abuse Supports team including our collaboration with the Senior Protection Partnership (SPP). This position will carry a case load while working closely with the supervisor to assess and determined the length of service on a case by case basis.
As a Senior Resource Coordinator, the successful candidate will work with a team that receives, assesses, and addresses reports of elder abuse in Edmonton. It is essential the successful candidate has strong collaboration skills in order to work closely with clients, and other agencies to provide quality assistance to seniors at risk or experiencing abuse. You will work with professionals, concerned community members, family members and the seniors themselves.
Using analytical skills and good judgement, the successful candidate will work collaboratively within the EARS team to assess cases that merit review by the Senior Protection Partnership (SPP). Strong communication skills are an asset, as you will be required to raise community awareness of this issue through presentations, and attending community events.
Primary job duties may include but are not limited to:
Assess needs of client
Complete psycho/social initial assessment
Complete assessment of risk
Provide consultation and follow up with clients/professionals
Answer Elder Abuse Intake line and consult all new intakes with Program Team Leader
Develop service plan for client
Work with the client to develop goals on the individual service plan and review every 90 days
Advocate for cognitively impaired older adults as outlined in the agency policy and procedure manual
Complete home visits, conferences, professional consultations with clients, their family’s and professionals involved with them
Assist client to obtain support
Support clients to access/link with appropriate community resources
Collaborate and coordinate with other community resources to provide services
Provide advocacy to our clients where could obtain basic needs
Assist client to improve interpersonal skills (i.e. observe, model)
Provide education on family violence and elder abuse
Teach/supervise basic life and community/family living skills
Provide Client Support
Provide emotional support as needed
Offer referrals for clinical counselling if required
Apply CQI standards
Maintain knowledge of and perform according to CQI standards
Discuss problems/difficulties with the Team and Supervisor
Effectively communicate with co-workers
Effectively communicate program concerns and possible solutions
Attend/participate in the use of individual and group supervision as required
Attend/participate in regular EARS, SPP and case update meetings
Prepare Individual Service Plan, including strategies with the client
Implement Service Plan goals and strategies
Prepare and present case reviews/file reviews for supervision with Program Supervisor
Attend/participate in strategic planning days for the EARS and SPP programs
Attend Staff meetings
Share program concerns and suggest solutions
Participate in team initiatives
Complete necessary documentation (e.g. reports, statistics)
Prepare and submit to the Program Manager a quarterly service report
Use computer effectively
Assist in orienting new staff to the Program
Complete filing documentation as outlined in the agency policy and procedure manual, CQI standards, and in accordance to the COI data base system
Dispense client satisfaction surveys
Prepare and submit Serious Occurrence reports
Inform and consult with the immediate supervisor any problem/difficulty encountered in providing services to the clients
Contacts with Stakeholders
Assist in promoting positive public relations to the community
Communicate effectively with guardian/family
Communicate effectively with professional and community contacts
Attend and present at conferences as identified with Program Manager
Develop and maintain liaison with other social service agencies
Work collaboratively with EPS and ECS
Attend other committee meetings as assigned
Read and follow the Agency Mission Statement by demonstrating a solution focused approach in service delivery, community interaction and collegial support
Assist when/where appropriate with media opportunities
Attend training/staff development programs
Participate in staff training
Attend mandatory training
Take responsibility for own professional development by pursuing non-mandatory workshops, training or reading
Education and Qualifications:
Diploma or Degree in Social Work
Must be registered and recognized as a Social Worker with the ACSW
2 years' experience in Family Violence
The ideal candidate will have an organized and compassionate approach to the work, strong teamwork skills, a commitment to developing positive supporting relationships. Other qualifications include:
Proven ability to provide effective communication, collaboration, crisis intervention, and conflict management with clients
Demonstrated assessment, problem solving, and critical thinking skills
Demonstrated knowledge of harm reduction principles and practices; circle of courage philosophy, strength based and resiliency focused assessments
Knowledge of community resources is an asset
Intermediate competency with Microsoft Office and other Agency computer applications
Demonstrated ability to act with professionalism, confidentiality, and diplomacy
Proven case documentation and effective information reporting practices
A valid class 5 Driver’s License
The salary range for this position is $25.16 to $28.33 per hour based on qualifications and experience.
A Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record with no more than six (6) demerit points are conditions of employment and the financial responsibility of the candidate.An offer of employment as a Seniors Resources Coordinator is also contingent on completing a successful Enhanced Security Clearance.
Please apply online at www.cssalberta.ca/careers to competition number 19-395.
We thank all applicants. Only candidates selected for an interview will be contacted.
We offer flexibility, a comprehensive benefits package and a supportive working environment.
We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity and people of faith or no faith.