The Manager, Resource Teams provides operational leadership for the Nursing and Personal Support Worker (PSW) Resource Teams, ensuring resources are deployed effectively to support safe patient care, staffing stability, and organizational capacity needs. As a leader of leaders, this role supports and develops front-line leadership capacity within the Resource Teams, including the ongoing coaching, mentorship, and development of PSW Coordinators. This role works closely with clinical leaders, staffing and scheduling partners, union partners, and interprofessional teams to align resource team operations with patient care priorities, patient flow demands, and evolving health human resource pressures. The Manager supports day-to-day service delivery, team performance, workforce planning, quality improvement, and the development of a healthy, collaborative work environment that enables responsive and reliable support across LHSC.
Reporting to the Director, Patient Flow & Resource Teams, the Manager, Resource Teams directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.
This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.
LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.
