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The Client Services team has the global mandate of client onboarding for the Capital Markets lines of business. The team is primarily responsible for end-to-end client onboarding activities, which consists of client data collection for record keeping purposes through research and/or interaction with front office/clients. Client data is captured in the client onboarding system together with supporting documentation to meet the Anti-Money Laundering/Know Your Client (AML/KYC) Regulations. Accurate client data is required for Regulatory and Tax reporting.
Reporting to the Director and team leader, the Associate, Client Services executes & oversees the end-to-end client onboarding activities for new clients as well as regular and adhoc AML risk review activities for onboarded clients. You will also participate in Capital Markets strategic initiatives under the leadership of the Head of CS.
What You’ll Be Doing
Client Onboarding- Provide smooth/seamless onboarding experience to clients and front office. Review client onboarding cases submitted by Analysts in the client onboarding system. Act as the single point of contact for clients, front office - sales and traders, and internal stakeholders by addressing their issues and concerns and providing resolutions/documentation to their queries in a professional manner. Maintain the onboarding pipeline/tracker to ensure that clients are onboarded on a timely basis.
Lead with Purpose- Coach/train Analysts and new team members, as needed and ensure Analysts’ submission trackers for all assigned cases are kept up-to-date by both Analyst and Reviewer. Be familiar with the Analyst role in order to be able to step into the role to execute client onboarding and risk review activities, as and when necessary. Work within a challenging, fast paced environment where priorities often shift and able to handle demands from the front office that require quick turnarounds. Be accountable at all times, taking ownership of adhoc projects and activities assigned by team leader from time to time and strive to deliver by or before the agreed deadline(s).
AML & KYC- Maintain the risk reviews tracker to ensure that all risk reviews are completed prior to the next scheduled review date. Keep team leader informed regularly of onboarding and risk review activities, especially on important issues where escalation may be required. Follow the CIBC AML/ATF Standards and CS Procedures on AML/KYC and other relevant Guidelines/Job Aids to ensure data and documentation in each case are correct; and if not correct, provide adequate explanations for Analysts to effect the necessary corrections prior to approving the cases. With the support of the team leader, escalate issues in a timely manner to the right contacts surrounding the onboarding process for the clients covered.
Who You Are
You can demonstrate experience in. You have 1 to 3 years of experience in the area of AML/KYC, preferably in the Capital Markets line of business and with knowledge of the Fenergo client onboarding system. You are able to understand fully and quickly CIBC AML/ATF Standards and Capital Markets products/transactions. Strong working experience with Microsoft Word, PowerPoint and Excel. Experience with Macros is an asset.
You understand that success is in the details. You are vigilant in delivering results, have strong attention to details, and focus on overcoming obstacles. A "can do" and proactive attitude is a must with a passion for idea generation and driving solutions. Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals.
You have a degree in Finance, Accounting or equivalent.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. Strong results-orientation that includes adherence to deadline while maintaining high quality results/output. Ability to communicate effectively at all levels of the organization, including clients and front office individuals to deliver high quality and timely deliverables. Strong sense of accountability and ownership over "client experience" and end-to-end client onboarding processes. Ability to directly address conflicts and escalate issues, when and where appropriate, maintaining a sense of urgency to ensure onboarding targets are met. Review and hold individuals responsible for performance metrics and service level agreements. Comfortable working with a team and individually to deliver results.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
What You Need to Know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.email@example.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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