Service Delivery Manager-YKF

GardaWorld Security Screening Inc.
Kitchener, ON

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Job details

8 hours ago

Skills

Operations management
Post-secondary education
AI
Leadership
Communication skills

Full job description

About GardaWorld

The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport - YKF in Kitchener, Ontario.

Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at Region of Waterloo International Airport Airport - YKF in Kitchener, Ontario.

If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.

What GardaWorld Brings to You as a Service Delivery Manager

Salary between $63,000 - $70,000 annually
Full health and benefits package
Paid training and leadership development opportunities
Career growth within a global organization
Exposure to airport operations, aviation, and customer service leadership
Inclusive and collaborative work environment

What Your Days Will Look Like

Lead daily airport operations to ensure efficiency, safety, and service excellence
Drive operational performance and achieve productivity and quality targets
Support and coach frontline teams in a fast-paced airport environment
Improve workflows and operational processes to enhance customer experience
Collaborate with airport stakeholders and internal teams
Monitor operational KPIs and support continuous improvement initiatives
Resolve operational issues quickly to maintain seamless operations
Ensure compliance with operational and aviation security procedures

What We're Looking For

Post-secondary education or equivalent professional experience
1 to 3 years of leadership or operations management experience
Strong leadership, communication, and problem-solving skills
Experience working in fast-paced operational environments

No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

Vacancy Status: This posting is for a position that is currently vacant within the organization.

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About GardaWorld

What GardaWorld Brings to You as a Service Delivery Manager

What Your Days Will Look Like

What We're Looking For

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