Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who we are
Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We're about doing what's right and feeling good about it.
What You Will Do
Open and prepare mail in batches for scanning.
Call or e mail external and internal customers to obtain details of Mail/faxes
Administer Indexing queues to optimize imaging time
Assist Document Clerks to assess a document and determine the department where it needs to be scanned
Make decisions to overcome undue delay in day to day imaging process
Sort and prepare Policy Worked Mail and New Business in batches for scanning
Scan the prepared batches to appropriate queues. Verify each image for clarity. Rescan the batch if found unacceptable
Store the documents in the corresponding boxes for onward shipment
Keep a record of the batches scanned and the movement of the boxes on excel spreadsheet
Determine the type of scanned document and Index with the right category and sub category
Verify each document for good quality before indexing
Contact the Adjuster for setting up new claims and or claimants if required.
Retrieve original documents as and when required by the adjuster
Who You Are
Post-secondary education in business administration, document management or related.
A minimum of 3years of previous experience with filing systems and document management.
Excellent organizational and coordination skills to establish and monitor compliance with document management policies and processes
Effective use of Microsoft Office suite coupled with strong data entry skills
Ability to be pro-active in process improvement
Good knowledge of Guidewire or other Insurance Policy/Claims systems
Must be self-motivated, and able to work independently and in a team environment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.