Computer Network Technician, Level 3
Microage
Laval, QC
Why MicroAge
Trusted business partner and market leader that enables Client success through the adoption of information technology. MicroAge
provides organizations with managed IT services and business technologies, supported by a team of skilled professionals who strive
to anticipate the evolving needs of our Clients. We take pride in the premium quality, personalized services we deliver, and have
earned the privilege to be considered the partner of choice for many of Canada’s Fortune 1000 companies, small and medium
businesses, public sector organizations and educational institutions.

Our team is comprised of talented and passionate professionals that are encouraged to think outside the box. The MicroAge
environment is dynamic, where team members are appreciated for their involvement and rewarded for their contribution. Our
commitment to continuous improvement is supported by career development initiatives that include on-going skills training and
coaching. We help bring out the best in you.

The Position: Computer Network Technician - Level 3
Location: Laval (QC)

Permanent and Full-time position

Daily tasks could include a variety of interventions such as break-fix services, Install, Move, Add, Change and Decommission
activity, technical escalations, project implementation and drafting of technical documentation.

The candidate exhibits an elevated level of technical knowledge that is available for project implementations and resolution
of technical issues. This position can be requested to also assist other staff members in resolving daily issues for the
MicroAge Clients.

Responsibilities:
Perform deployment and implementations as per the Project Charter defined for the mandate
Perform intermediate-to-advanced break-fix services on servers (Level -2 incidents)
Perform intermediate-to-advanced implementation and support services on entry-level NAS / SAN, data back-up and

restore (Level -3 incidents)
Perform intermediate-to-advanced Install, Move, Add, Change and Decommission (MACD) activities
Perform advanced desk side support services installing and troubleshooting hardware, software and network related

issues
Perform intermediate-to-advanced LAN and internetworking activity
Identify opportunities for technology sales and post-implementation services and forward these to the Sales team
Be available to assist, educate and share experiences with other MicroAge technical personnel
Interface effectively with the Client during any form interaction and maintain the highest degree of customer satisfaction
Provide detailed updates for the MicroAge Call Center (start/end times, travel, work performed details) as per the

timelines established
Thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported
Have thorough understanding of the MicroAge Technology and Services Portfolio, and maintain an in-depth

understanding of Client operations and business needs to assist the Sales and Contractual teams in identifying new
opportunities for additional services

Stay abreast of new technologies, participate in MicroAge sponsored training initiatives, maintain personal certification
requirements, and obtain manufacturer certifications relating to the work environment as required by Management

Adhere to the procedures and escalation processes as defined by Management

The ideal candidate must have:
College diploma in the field of IT or equivalent technical certificate
Fully bilingual, written and spoken (French & English)
Punctual, analytical and possess excellent communication skills and business acumen
Technical proficiencies outlined below must be accompanied by five or more (5+) years of related experience:

o Advanced knowledge and experience in diagnostics and troubleshooting of hardware: PC laptops, printers,
servers and mobile devices

o Advanced knowledge and experience in administering and troubleshooting of PC and print environments
including network connectivity

o Advanced knowledge and experience in the implementation and support of Microsoft Windows Server, Active
Directory and Exchange environments

o Advanced knowledge and experience in the implementation and support of entry-level storage technologies
o Intermediate-to-advanced knowledge and experience in the implementation and support of SMB

internetworking infrastructure: LAN, WAN and wireless appliances
o Intermediate knowledge and experience in the implementation and support of server, desktop and application

virtualization
o Intermediate-to-advanced knowledge and experience in the implementation and support of data backup and

replication
o Intermediate knowledge of Cloud Computing concepts and vendor technologies available to MicroAge

Base certifications required:
o CompTIA A+, CompTIA Server+, CompTIA Cloud+, CompTIA Network+, N-Able Technologies, CompTIA

Security+, HP (server hardware), IBM / Lenovo (server hardware)
Complete at least two advanced certifications in select disciplines from the following vendors, as required by

Management:
o Cisco, Citrix, Fortinet, Microsoft, VMware.

We will be selecting only the best candidates that want to have fun, learn and be part of our winning team.

If interested, please send us your resume by clicking here.Pour poser votre candidature, envoyez votre curriculum vitae à l’adresse carrieres@microage.ca en vous assurant d’indiquer le poste qui vous intéresse. Vous pouvez aussi poser votre candidature par courriel, à l’adresse ci-dessous :

Réseau MicroAge – Ressources humaines
9393, boul. Louis H. Lafontaine
Montréal (Québec) H1J 1Y8

Tél. : 514 354-3810
Téléc. : 514 354-8989