Job Summary
We are seeking a dynamic and proactive Account Coordinator to join our team and drive our client success initiatives forward. In this energetic role, you will serve as a vital link between our sales, and client management teams, ensuring seamless communication and exceptional service delivery. Your enthusiasm for building strong relationships, combined with your analytical mindset, will help foster growth opportunities and strengthen our business partnerships.
Responsibilities
- Manage customer accounts, assess customer needs and assist with inquiries and complaints.
- Run recycling monitor pilots and implement/train new customers.
- Waste compactor fullness and diagnostic monitoring.
- Ensure optimal compliance for haulage service level and invoicing agreements.
- Execute optimization plans to meet sustainability goals.
- Generate monthly/quarterly/annual reports on compactor fullness and haulage performance.
- Generate monthly/quarterly/annual reports on inefficiencies, operational issues, and cost inefficiencies.
- Quote, schedule, dispatch, and invoice technicians for on-site service and repairs.
Experience
- Post-Secondary Education
- Minimum of 1-2 years of experience in customer service or administrative / coordination
- Superior PC skills (proficiency in MS Office and MS Excel) required
- Familiarity with CRM systems and practices
- Experience in report writing
- Self-motivated, team player able to work with minimal supervision
- Excellent problem-solving skills
- Overtime may be required on occasion to meet project deadlines
- Passion for environmental and sustainability initiatives
- Bilingual in French would be an asset
Join us as an Account Coordinator where your energy fuels our growth! Bring your passion for relationship-building, strategic thinking, and business development to a role that empowers you to make a real impact. We’re dedicated to supporting your professional journey while fostering an inclusive environment where innovation thrives.
Pay: $24.40 per hour
Expected hours: 40.0 per week
Work Location: In person
