Our Office Coordinator plays a pivotal role in the daily operations of our office and team, serving as the main point of contact for our visitors/customers and helping to drive, organize, and connect our daily operations and teams. You are a master organizer, love people, drive culture, and know how to prioritize and get things done.
Essential Duties/Responsibilities
- Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department/area
- Answer the multi-line phone system, respond to inquiries, and provide customer support with a professional and empathetic approach
- Coordinate staff meetings for managers and their teams
- Be a brand ambassador
- Possess excellent written and communication skills
- Must be detail-oriented and have excellent organizational skills
- Must have multitasking capabilities and technical prowess
- Personable demeanour on the telephone and in person
- Have an unwavering dedication to customer service
- Maintain comprehensive and accurate records
- Assist with onboarding/preparing for new team members
- Take excellent, detailed messages
- All other duties as assigned
Competency – Knowledge, Skills, and Abilities:
- Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Adobe, OneDrive, SharePoint)
- Excellent Communication skills
- Ability to be assertive, empathetic, inspiring, and engaging with others
- Ability to learn and operate our primary operating systems
- Ability to answer and communicate with customers via phone and email
- Ability to work with office equipment
- Previous experience in restoration, construction, property management, or insurance administration is preferred.
- Ability to work independently
- Ability to pass and maintain a satisfactory background check
- Stress Management and Composure
- Problem Solving and Conflict Resolution
- Maintain a level of confidentiality
- Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
Required Education and Experience:
- High school diploma
- Customer service experience
- 2+ years in an administrative position
Make an impact now: Since 1966, it has been serving people in their time of need when facing disaster and having their worst day. We are a customer-, employee-, and client-focused company, passionately serving our community in times of need and becoming an indispensable partner to our clients through our dedicated work! WE ARE PAUL DAVIS!
Disclaimer
Paul Davis Restoration is an equal opportunity employer and employment equity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by the province, federal, or local law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Job Type: Full-time
Pay: $16.00-$20.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care
Experience:
- Administrative: 2 years (required)
Work Location: In person
Application deadline: 2025-12-19
