Job Description:
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-caliber programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors. Learn more at mru.ca/AcademicPlan.
Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the Îethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut’ina Nation, and the Métis. Learn more about MRU's Land Acknowledgement.
Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.
Mount Royal University’s Facilities Management department is responsible for the planning, development, construction, design, operation, maintenance, safety, security and stewardship of all the buildings, infrastructure, sites and services within Mount Royal's campus community. Through efficient and environmentally sustainable operation, we offer grounds, custodial, building operations, facilities planning, security services and engineering professional services to provide a physical environment that supports and enhances our academic space for students and staff. Our team of professionals are dedicated to providing customer service excellence. Our staff respond to daily service requests and emergency/ priority situations as needed.
Mount Royal University is seeking an experienced Manager, Environmental Services to oversee key aspects of our campus facilities and event services. This role is responsible for managing cleaning services, waste management, shredding, and event setups across our vibrant university community. Working in partnership with internal and external clients, this position ensures all university buildings and outdoor spaces meet high standards, creating an inviting, well-coordinated environment for students, staff, and visitors.
Reporting to the Director of Facilities Operations, you’ll play a critical role in managing the Environmental Cleaning Services Contract, developing a quality assurance program, leading event setup coordination, and providing exceptional customer service. You will also assist with staffing and strategic planning for MRU’s event, theatre, and hospitality services. This is a hands-on role that requires regular engagement with the campus community and vendors to address and anticipate needs in a fast-paced, dynamic environment. This position is a full-time role working 35 hours per week.
Oversee MRU’s Environmental Cleaning Services Contract and other related service agreements, including waste management and shredding.
Develop and implement a quality assurance program, performing regular audits and addressing cleanliness issues to maintain standards.
Manage budgets for cleaning services, waste handling, and event support, totaling approximately $6 million annually.
Conduct workload studies using industry models (ISSA, APPA) and work closely with Procurement on contract RFPs and specifications.
Collaborate with the event service provider to plan and execute setups for university events, including indoor and outdoor gatherings, filming, and photography.
Coordinate and oversee high-profile events like Convocation, managing setup logistics and aesthetic alignment with event objectives.
Manage the inventory, allocation, and control of event-related furniture and equipment, ensuring optimal functionality and appearance.
Serve as the main contact for event organizers, understanding and meeting event requirements and addressing any facility-related needs.
Collaborate with Facilities, IT, and contracted teams to deliver responsive, high-quality service and foster strong working relationships with campus departments and clients.
Provide leadership to direct reports, such as the Events Coordinator, fostering a safe and collaborative work environment.
Support team development through coaching, feedback, and succession planning, ensuring staff are equipped to meet evolving campus needs.
Develop, forecast, and monitor budgets related to all aspects of cleaning, waste management, event services, and supplies.
Maintain accurate event records, including scheduling, resource allocation, and billing reconciliation for contracted services.
Ensure compliance with Alberta Occupational Health and Safety standards, incorporating MRU’s internal safety practices across all services.
Bachelor’s degree in a related field (or equivalent combination of education and experience, such as a Trades or Business Administration certificate plus relevant facility management experience).
6+ years in environmental services or facilities management, including leadership in contract administration, event planning, and budget management.
Strong organizational and problem-solving skills with a proven ability to manage multiple, concurrent priorities.
Excellent interpersonal, communication, and customer service skills, with a collaborative approach to stakeholder engagement.
Demonstrated commitment to Equity, Diversity, and Inclusion (EDI) with practical application experience.
Strong financial acumen with experience in managing and reporting on significant budgets.
Familiarity with hazardous material management, and knowledge of IFMA, BOMI, or APPA standards is an asset.
Resilience, stress management, and time management skills are essential for meeting the demands of this role.
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.
At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days, and a free membership in our fully equipped recreation centre.
Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees, and the public.
Salary: Starts at $92,847.00 - 110,487.00 per annum
Closing Date: November 8, 2024
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
