CUSTOMER SERVICES REPRESENTATIVE
Ministry of the Attorney General
Barrie, ON
Do you enjoy working in a fast paced environment with challenging work? If so, consider this opportunity with the Ministry of the Attorney General in Barrie.

In this role, you will be responsible for providing customer service at a public counter in a fast paced environment as well, as clerical and cashier duties.

What can I expect to do in this role?

You will:
  • Receive, review, process and issue court documents at a busy public counter
  • Respond to telephone/counter inquiries and provide information to clients and legal professionals
  • Provide information and assistance regarding procedures for completing and filing forms according to practices, policies and applicable rules
  • Collect fees, process payments, and issue invoices
  • Input/update cases on court computerized systems
  • Maintain filing systems and provide administrative/clerical support
How do I qualify?
Mandatory
Advanced oral French
Advanced minus written French

Technical Knowledge:
  • You have the ability to acquire and apply knowledge of court practices and procedures and relevant legislation (e.g. Courts of Justice Act, Criminal Code, Youth Criminal Justice Act, Family Law Act, Reciprocal Enforcement of Support Orders Act, Family Responsibility Act, Divorce Act, Creditors' Relief Act, Execution Act, Bankruptcy Act, Rules of Civil Procedure, Small Claims Court Rules, Estates Act, Civil and Case Management Rules, Divisional Court, The Hague Convention - Bilateral Treaties).
  • You have knowledge of court practices and procedures to process and prepare court documents such as claims judgements, writs, notices, appeals, Informations and warrants.
Administrative, Mathematical and Organizational Skills:
  • You have knowledge of office administration procedures to provide administrative, financial and clerical support (e.g. reconciling a variety of documents, preparing basic routine correspondence, photocopying requested documents, managing current and archival files, updating internal manuals).
  • You demonstrate mathematical skills to perform basic calculations and process client payments as well as the ability to operate a cash register.
  • Your organizational skills enable you to meet deadlines and set priorities in a high pressure and fast paced environment.
Interpersonal, Communication and Customer Service Skills:
  • You demonstrate interpersonal, communication and customer service skills to explain complex processes and assist clients through written correspondence, telephone and in-person.
  • You are able to work collaboratively with others.
Judgement, Analytical and Problem Solving Skills:
  • You can exercise professionalism, tact, discretion and judgement when providing information to clients and legal professionals.
  • You are able to deal with irate clients and resolve difficult situations in a respectful manner.
Computer Skills:
  • You are proficient with computer software packages such as Word, Outlook and Excel as well as specific court computerized systems such as Integrated Court Offences Network (ICON), FRANK, Estate Program, CISS Program and manual systems
  • You demonstrate keyboarding skills to input and access client information
Court Services Division is committed to a diverse, respectful and professional workplace that reflects OPS values.

Additional Information:Address:
1 Bilingual Temporary, duration up to 12 months, 75 Mulcaster St, Barrie, Central Region, Criminal Record and Judicial Matters Check
Compensation Group: Ontario Public Service Employees Union
Understanding the job ad - definitionsSchedule: 3.7
Category: Customer and Client Services
Posted on: Monday, September 16, 2019

Note:
This ad is also available in French.
In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you. (Note: If a Vulnerable Sector Screening Check is required, it must also be obtained in person at your local police service).

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
C-AG-139744/19