Department: Service Nova Scotia
Type of Employment: Term
Union Status: NSGEU - NSPG
Closing Date: 13-Oct-23 (Applications are accepted until 11:59 PM Atlantic Time)
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia vision is to be recognize leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click here.
The Business Programs section of Service Nova Scotia is responsible for program and registry management of the Nova Scotia Business Registry, the Personal Property Registry, the Lobbyist Registry and the Registry of Joint Stock Companies. The Senior Program Lead is responsible for overall program administration and coordination of assigned registries and for providing advanced specialized program administrative or management work including compliance with privacy, security, legislation, regulations, and policies, as well as data integrity and accuracy.
The Senior Program Lead identifies and designs processes and policies to assist with evaluation and planning for future direction of the assigned Registries, reviews and evaluates proposals requiring government support and makes effective recommendations with focus on strategic decision-making and impact of recommendations. This includes issue assessment and prioritization related to IT improvements, business process improvements and overall program management. The position cultivates strong relationships with internal and external stakeholders, acts as a consultant to provide substantive subject matter expertise to other provincial departments, agencies boards and commissions, federal government departments, other jurisdictions, and the private sector. May supervise professional and support positions.
- Manages and delivers required outcomes for assigned Registries, administers Act(s) and/or its regulations.
- Generates reports within assigned registries and conducts statistical analysis to provide detailed reports/recommendations, including but not limited to details of Registry of Joint Stock Companies (RJSC) analysis for internal/external partners, senior management, and participation in professional organization surveys.
- Manages partner/contact relations, and coordinates efforts to create engagement, and commitment for effective program delivery and provides substantive subject matter expertise in relation to the assigned Registries.
- Acts as a main point of contact with the Canada Revenue Agency (CRA) to complete system upgrades/enhancements to Business Number Program interface, including testing, and launching of new promotions to production environment. Resolves errors related to Business Numbers within system by communicating them to CRA.
- Works with Finance in responding to and investigating payment disputes by accessing payment vendor information and correlating with RJSC Connect transactions.
- Performs reconciliation of financial transactions within assigned systems to determine any discrepancies in payments received.
- Ensures adherence to existing MOU’s and security requirements with Federal and Provincial agencies.
- Provides advice and policy recommendations, program development and business analysis for assigned Registries.
- Improves data collection policies, procedures, and data sharing capacity as well as ensures that all authorized data access and transfers are securely facilitated, and agreements are in place.
- Develops process documentation to be used as training material and delivers training to internal/external groups including staff, legal firm, and other data sharing agreement users.
- Works directly with vendor(s) to develop new processes/improvements in RJSC system that meet legislation requirements and/or policies.
- Responds to requests for access to specific accounts within RJSC Connect system and complete/administer data sharing agreements.
- Plans, leads, and manages the assigned Registry’s role in large scale, broad scope and complex cross-jurisdictional initiatives.
- Completes jurisdictional scans/review to align with other Canadian jurisdictions and provide feedback on best practices and/or changes/enhancements to be made.
- Participates in planning meetings and acts as the liaison between the program, external service providers and other stakeholders to ensure that business requirements are effectively addressed, and project goals are achieved.
As the successful candidate, you will have a Bachelor Degree and six (6) years related experience in the area of business related programs or an acceptable equivalent combination of training and experience.
The ideal candidate will have the following skills and work experience:
- Demonstrated ability to develop and implement strategies for streamlining work processes and improved program delivery.
- Demonstrated through past work experience excellent analytical, organizational, and oral and written communication skills and the ability to document business requirements.
- Demonstrated competency and experience in leading the development of documents intended to support senior level government decision making as well as project management, developing agreements
- Experience in stakeholder relations, communicating with stakeholder groups, dealing with concerns, and facilitating partnerships, which requires superior written and verbal communication skills.
- You will be self directed, have excellent problem solving and organizational skills, time management, sound judgement and critical thinking skills that are necessary to resolve complex and sensitive issues
Additional Assets include:
- Knowledge of and/or experience with the Nova Scotia Business Registry, the Personal Property Registry, the Lobbyist Registry, and the Registry of Joint Stock Companies and related systems/operations.
- Experience working with Business Number program and knowledge of CRA’s Business Number Program
- Experience using Amanda as it relates to entities and the Business Number Program
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.
- Normal work week is 35 hours/week, 7 hours/day
- May be required to work overtime on occasion
This is a TERM employment opportunity with anticipated end date of March 31, 2025. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.
- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- Department specific flexible working schedules
Pay Grade: PR 17
Salary Range: $3,091.70 - $3,631.17 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].