Service Advisor Heavy Duty Trucks (Afternoon)
Kenworth Toronto Limited
Cambridge, ON

Job Description:

Kenworth Truck Centres is one of Ontario’s leading Truck Dealerships, with eight service locations across Ontario. We are currently offering a unique opportunity for the right candidates to become part of our business at our busy Cambridge location as a Service Advisor. We have openings for our Afternoon shift 2:30 am to 12:00 Midnight

Please note that due to the nature of the position there might be the occasional weekend work required to meet customer demand.


In this challenging role you will be required to:

  • Be the first point of contact for all of our service customers
  • Utilize your strong customer service skills to gather information from our customers and relay that information to the required individuals in our service team
  • Be responsible for providing our customers with updates as well as explaining what repairs will be required to their vehicles in a conscientious and professional manner


  • Secondary School completed (Required)
  • Exceptional Customer Service Skills
  • Great Ability to Communicate Professionally with Customers Face to Face, Over the Phone and via e-mail
  • Must-Have Exceptional Attention to Detail
  • Must be Competent in Microsoft Office
  • Walk-In Customer Service: 2 years (Preferred)
  • Truck Dealership: 2 years (Preferred)
  • Service Advisor: 2 years (Preferred)
  • Truck OEM Warranty Experience Would be an Advantage

Why Work for Us/Benefits

  • Competitive pay structure as well as industry-leading training
  • Excellent working environment as well as the opportunity to grow and learn with the organization
  • Health/Dental Life Insurance and Short Term Disability.
  • Afternoon Shift Premium

Job Types: Full-time, Permanent


  • Dealership: 2 years (Preferred)
  • customer service: 2 years (Preferred)


  • Secondary School (Preferred)


  • English (Preferred)