Collective Waste Solutions is an Alberta-based waste management company that has been serving clients since 2006. With extensive industry experience, we offer reliable waste management services to municipalities, as well as industrial and commercial institutions. We collaborate closely with clients to develop customized waste management strategies that minimize waste production, reduce costs, and optimize environmental impact. Our services are tailored to align with specific client needs, ensuring efficiency and responsiveness.
Role Overview
The Branch Manager, Fort McMurray Commercial leads the branch's operations, financial results, and customer relationships. The role is responsible for safe, reliable, and profitable service across the Fort McMurray area.
The Branch Manager is responsible for running and managing the Fort McMurray collection contract for its full term. The Branch Manager will ensure service commitments are met, manage the customer relationship, solve issues quickly, track results, and improve contract performance.
The role also supports the integration of acquired businesses in the area and oversees other branch lines of business.
Key Responsibilities
Safety Leadership
- Lead a strong safety culture across all branch operations.
- Ensure the branch meets health and safety, transportation, environmental, customer, municipal, and company requirements.
- Complete safety audits, field observations, training, and emergency drills.
- Lead incident investigations and make sure corrective actions are completed.
- Ensure employees, contractors, and subcontractors follow all required safety rules.
Fort McMurray Collection Contract Management
- Manage the day-to-day delivery of the Fort McMurray collection contract.
- Ensure collection routes, schedules, service levels, reporting, and customer commitments are met.
- Track service, safety, customer complaints, productivity, costs, and contract compliance.
- Act quickly when performance falls below requirements and put improvement plans in place.
- Keep up to date on contract requirements, service measures, reporting deadlines, credits, penalties, scope changes, and renewal dates.
- Ensure contract records, reports, billing support, and internal updates are accurate and completed on time.
- Work with Fleet, Dispatch, Safety, Customer Service, and other teams to resolve issues that affect contract performance.
Customer and Stakeholder Relationships
- Act as the main operational contact for the customer, municipal representatives, and other contract stakeholders.
- Build strong, professional working relationships throughout the contract term.
- Lead regular customer meetings and provide clear updates on performance, issues, and improvement actions.
- Resolve customer concerns and service issues quickly, professionally, and with a focus on preventing repeat problems.
- Support discussions on contract changes, pricing, renewals, and new service opportunities with senior leadership.
- Represent the branch at customer, regional, and community meetings.
Operational Oversight
- Lead daily branch operations to meet service, safety, cost, and customer targets.
- Manage staffing, scheduling, routes, fleet use, maintenance coordination, dispatch, and daily workflow.
- Use key performance indicators to improve safety, service quality, productivity, costs, and employee engagement.
- Maintain plans to manage weather events, staffing shortages, fleet downtime, and service disruptions.
- Look for ways to improve route density, fleet use, capacity, services, and revenue in the region.
Acquisition Integration
- Support the integration of acquired businesses, employees, customers, assets, and operations in Fort McMurray.
- Bring acquired operations into company safety standards, operating processes, customer-service practices, reporting, and systems.
- Work with internal teams to set integration plans, timelines, responsibilities, communications, and risk controls.
- Build positive relationships with acquired employees and customers to support a smooth transition and strong retention.
- Identify opportunities to standardize work, improve operations, and grow services after an acquisition.
Team Leadership
- Recruit, train, coach, schedule, and lead branch employees.
- Ensure the branch has enough staff and supervision for the collection contract, acquired operations, and other lines of business.
- Build a respectful, positive, and accountable workplace.
- Complete performance reviews, coaching, corrective action, succession planning, and employee development.
- Build cross-training and backup coverage to support reliable operations.
Financial Accountability
- Manage budgets, forecasts, and financial reporting.
- Identify opportunities for cost savings and revenue growth.
Candidate Profile
Education
- High School or GED equivalent; post-secondary education.
- Courses in business management, leadership, and environmental waste regulation are assets.
- Certifications:
- First Aid
- Leadership for Safety Excellence
Experience
- Minimum 5 years in a field operations management role with direct supervisory experience.
- Intermediate computer literacy (Microsoft Office, databases, spreadsheets).
- Proven experience in coaching, training, and performance improvement.
- Broad knowledge of waste/environmental services and AER regulations.
Knowledge/Skills
- Strong planning and organizational skills in fast-paced environments.
- Strategic and proactive problem-solving abilities.
- Collaborative decision-making and effective communication.
- Time management and multitasking proficiency.
- Familiarity with business accounting and reporting, including profit and loss analysis.
- Understanding of HR processes, DOT, OSHA, and Waste Management regulations.
- Strong leadership, coaching, and motivational skills.
What We Offer?
- Competitive Compensation and Benefits
- Work-Life Balance
- Professional Development
- Safety-First Culture
- Supportive Leadership
- Community & Sustainability Impact
- Employee Recognition
Additional Benefits
- Eligibility to participate in the company’s bonus program
- Starting 4 weeks of vacation
- Company vehicle and fuel card provided
Ready to take the next step in your leadership career? Join our team as a Branch Manager and make a meaningful impact by leading people, driving operational success, and supporting the growth of our branch. We look forward to hearing from you!
Pay: $120,000.00-$140,000.00 per year
Benefits:
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Fort McMurray, AB: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Field Operations Management: 5 years (required)
Work Location: In person
