Who we are
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider – online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.
We are building an inclusive and diverse team
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Key Job Responsibilities
Impact on Business
Customer focused & engaging – Is thoughtful on how they approach each customer. Displays professional and friendly attributes and effective relationship building approach with customers.
Selling skills – Seeks to uncover why a customer has not purchased or stopped buying, then uses selling skills to expand purchases.
Communication – Effective phone presence. Ongoing dialogue with account managers, SAL’s, as well as regional peers. Salesforce.com is up to date.
Organization and time management – Has plan in place to achieve sales goals. Independently prioritizes work, keeps records up to date and completes work on time.
Establish and maintain relationships with internal support team to meet customers’ ongoing & changing needs
Support on new customer account implementations
Utilize salesforce.com to track all account selling activities
Innovation and Change
Team collaboration with all departments (including AM’s, SAL’s & LOB sellers) to understand customer solution opportunities.
The potential for value added impact at all customer sites as well as to assist on program roll-outs and implementations
Communication/Interactions: Internal & External Customers / Suppliers as well as Third Parties
Establish contacts within departmental support to provide solutions for customers’ needs
KPIs– Key Performance Indicators
Contribute to customer sales, and conversion of non-compliant ship to locations.
Sales growth of assigned accounts.
Sales ramp and onboarding of new customers.
Education/Experience Equivalent (minimum requirements)
High School Diploma/GED required
Bachelor’s degree preferred
Minimum of 2-3 years of business experience
Experience and proven track record of managing programs, resolving customer support issues.
Ability to function independently with minimal daily supervision
PC Skills including Word, Excel, Access a plus
Verbal and written communication skills
Problem Solving Skills
Knowledge of product, product applications, pricing, competition, and sales objectives
Business process impact knowledge
Time and task management skills
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-877-782-7537.
Interested in joining the team? Check out our perks and benefits !
Staples Professional is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.