Come join Airport Mazda of Toronto as a Warranty Administrator ! The Warranty Administrator is responsible for processing manufacturer warranty claims accurately and on time, ensuring compliance with manufacturer policies, maintaining warranty records, and working closely with the Service Department to maximize warranty recovery while minimizing claim rejections.
- Review repair orders to ensure warranty eligibility.
- Prepare, submit, and process warranty claims with manufacturers within required timelines.
- Verify that all claims are supported by proper documentation, technician notes, labour operations, and parts information.
- Monitor and follow up on pending, rejected, or unpaid warranty claims.
- Correct and resubmit denied warranty claims when appropriate.
- Ensure warranty claims comply with manufacturer policies and procedures.
- Reconcile warranty receivables and assist the Accounting Department with warranty payment discrepancies.
- Maintain organized warranty files and records for audit purposes.
- Assist with manufacturer warranty audits and provide required documentation.
- Communicate with Service Advisors, Technicians, Parts Department, and Service Manager regarding claim requirements.
- Track warranty credits, shortages, and outstanding balances.
- Process goodwill, policy adjustment, and extended warranty claims when applicable.
- Monitor warranty claim aging reports and ensure timely resolution.
- Maintain confidential customer and dealership information.
- Stay current with manufacturer warranty bulletins, policies, and procedural updates.
- Assist in developing internal processes to improve warranty claim accuracy and efficiency.
- Perform other administrative duties as assigned.
- Previous experience as a Warranty Administrator or Service Administrator in an automotive dealership is preferred.
- Knowledge of manufacturer warranty policies and claim procedures.
- Familiarity with PBS dealership management systems would be a definite advantage.
- Strong understanding of automotive repair orders and service operations.
- Excellent attention to detail and accuracy.
- Strong organizational and time management skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Excellent communication and interpersonal skills.
- Ability to work independently and meet strict deadlines.
- Detail-oriented
- Strong analytical and problem-solving skills
- Excellent organizational abilities
- Ability to prioritize multiple tasks
- High level of integrity and confidentiality
- Team player with strong customer service orientation
- Ability to work under pressure in a fast-paced dealership environment
We are committed to fostering a diverse, inclusive, and respectful workplace where all employees and applicants are treated with fairness and dignity. We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business needs, without discrimination on any ground protected by the Ontario Human Rights Code.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process. If you require accommodation, please notify Human Resources, and we will work with you to meet your needs in a timely and respectful manner.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
