ThryveAI is a fast-growing technology brand of Mi9 Retail, a leading provider of enterprise retail software. Launched in early 2020, ThryveAI has quickly established itself as a market leader enabling the world’s largest independent grocers to compete with technology and retail giants by using ThryveAI’s grocery-specific digital commerce platform.
We are a diverse team of energetic individuals who think big, challenge the status quo, and strive for excellence in our personal and professional lives. Our potential, like our customers’ success, knows no bounds. “Thryvers” at every level have endless opportunities to produce meaningful work in a fast-paced, dynamic environment. We maintain a startup vibe, but with the resources and security of an established “corporate” company. This is not your typical 9-to-5 – this is 9-to-Thryve.
We are seeking a Delivery Manager to join an agile team responsible for designing, building, and maintaining the cloud infrastructure of our market-leading e-commerce platform for online grocery shopping. The Delivery Manager is responsible for the end-to-end delivery of programs and projects to meet the needs of our Cloud customers. The Delivery Manager is also responsible for maintaining close, long-term, relationships with our customers to coordinate activities that impact their use of our solutions. The deployment and support of our solutions is accomplished by coordinating the activities of team members from our Cloud, Support, and Professional Services teams, along with 3rd party vendors.
This will be a work-from-home position, with the expectation to work from one of our regional offices on a periodic basis in Toronto.
What you will be doing:
Assist in coordinating a geographically dispersed team to deliver cloud infrastructure on time, and within budget
Ensure the right skills and quantity of personnel are tasked to meet the planned objectives of each deliverable
Ensure that personnel have the right information to meet the requirements of each deliverable
Work with teams from across ThryveAI to determine the necessary activities to successfully deliver/maintain cloud infrastructure for our customers
Assess/define priorities from across multiple projects, then lead our customer projects to successful outcomes
Actively participate in all required team activities including daily standups and planning sessions
Continuously improve the Cloud/SaaS delivery model
What you bring to the table:
Strong customer orientation, able to manage customer expectations
Strong business acumen and ability to negotiate with business partners
Proven track record of delivering on a wide variety of projects
Strong people leadership skills
Project management and process improvement leadership experience
Must be able to bridge the gap between technical requirements and customer expectations. As a result, this requires a high-level understanding of networking (WAF), database technologies, and cloud infrastructure, along with project management skills
A passion for Cloud technology and infrastructure
The impact you will have:
As a Delivery Manager, you will be responsible for bringing the ThryveAI Cloud experience to our retailers
You will have the opportunity to influence the design/delivery of our solution because we follow agile practices, striving for continuous improvement
Benefits and other perks:
Hybrid office policy with remote working capabilities
Vacation paid time off
Registered Retirement Savings Plan (RRSP) with company match100%
Company-paid Medical, Dental, and Vision Insurance for you and your dependents
100% Company-paid Life Insurance
Education & Learning stipend for personal growth and development
ThryveAI is a brand of Mi9 Retail, a leading provider of enterprise retail and industry-focused digital commerce software. ThryveAI builds on the company's years of experience providing cutting-edge e-commerce solutions to the world's largest grocery retailers. ThryveAI software is modular, scalable, and intelligent, enabling retailers to deliver digital storefronts, optimized fulfillment, and personalized shopper experiences to grow their businesses profitably. Our mission is to help our customers fulfill their potential while future-proofing their businesses so they can Thryve in any environment.
Must be legally authorized to work without visa sponsorship for employment.
Mi9 Retail is an Equal Opportunity Employer.
No phone calls please.