Bilingual French Customer Service Representative
Sutherland
Windsor, ON
Are you ready to be part of something epic? Sutherland is hiring Bilingual French Professionals to provide Outstanding Customer Service for one of our premier clients here in Windsor!

This is a full-time, permanent opportunity offering a starting pay rate of $15.50 per hour and competitive paid health benefits, paid top-notch training, discounted monthly bus passes/free employee parking, Promote-from-within advancement opportunities and Employee recognition programs.
On this program, you'll take inbound calls and manage cases to assist customers with a variety of questions - everything from billing issues, updating passwords, requesting refunds, verifying charges, setting up gamer profiles, and internet connectivity with the gaming console. Your technical experience will also be helpful on calls related to hardware and warantee support.

You’ll love working with us because:
We are experienced and have staying power - We are a global provider of process transformation services and have been successful in this industry since 1986
We have people strength - Sutherland currently employs over 38,000 professionals in 19 countries across the globe
We invest in our people - We have a "promote from within" culture that is not limited or impeded by geographical locations. Many of our managers started out as associates on the phone
We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is beyond satisfied.

This is the job for you if:
You possess oral and written fluency in French and English
You have a passion for the customer and the customer’s experience
You are an experienced gamer or have a background in gaming technical support
You are an early adopter: the first of your friends to buy the latest gaming platform
You are the "Go-To" person who helps others get the most out of their systems
You are technically savvy and understand Routers/Streaming Video/Web Applications
Hours of Operation: Monday to Friday - NO weekends and NO midnights required!

Sutherland is on the lookout for the best in class.

Are you wondering if you have what it takes to be the best?

Better yet, do you already know you’re the best? We want to hear from YOU!

Qualifications

Seal the deal if you have:
Fluently bilingual in French and English
A High School Diploma/GED
A minimum of one year of customer service experience
Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
Minimum keyboard skills of 30 WPM (verified with typing test during application process)
Basic experience using Microsoft Office suite
Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
Familiarity with the gaming environment and modern gaming consoles
A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
The ability to handle multiple tasks simultaneously, including offline or special project work
Flexibility to work additional hours, if needed
If this describes you down to your core, then we want you on our team!