Job Title: Receptionist & Patient Care Coordinator
Location: Private Physiotherapy Clinic
Employment Type: Full-Time
About Us
We are a busy, patient-focused private physiotherapy clinic dedicated to delivering high-quality care in a professional and welcoming environment. Our services include physiotherapy, massage therapy, and rehabilitation products designed to support recovery and long-term wellness.
Position Overview
We are seeking a confident, professional Receptionist & Patient Care Coordinator with strong private consultative selling and billing experience. This role is ideal for someone who thrives in a client-facing healthcare environment, understands how to educate and guide patients toward appropriate services and products, and can manage front-desk operations with efficiency and warmth.
Key Responsibilities
Front Desk & Administration
- Greet and check in patients with professionalism and warmth
- Manage appointment bookings, cancellations, and scheduling optimization
- Maintain accurate patient records and clinic documentation
- Process payments, issue receipts, and manage daily reconciliation
Consultative Selling
- Confidently present and recommend clinic services including physiotherapy and massage therapy
- Educate patients on treatment plans and benefits of ongoing care
- Promote and sell clinic products such as braces, compression stockings, and rehabilitation supports
- Identify patient needs and provide appropriate service/product solutions
Billing & Insurance
- Process private payments and health fund/insurance claims
- Handle invoicing, account follow-ups, and outstanding balances
- Ensure accurate billing procedures and compliance with clinic policies
Telephone & Communication
- Professionally manage high-volume incoming calls
- Convert inquiries into bookings through effective communication
- Respond to patient questions regarding services, pricing, and availability
- Handle sensitive or complex conversations with discretion and care
Required Skills & Experience
- Previous experience in a private healthcare or allied health clinic preferred
- Proven consultative selling experience (healthcare or service-based industry highly regarded)
- Strong billing and payment processing experience
- Excellent telephone etiquette and call-handling skills
- Confident promoting healthcare services and retail products
- High level of professionalism, empathy, and emotional intelligence
- Strong organizational and multitasking abilities
- Proficiency with clinic management software and Microsoft Office
Personal Attributes
- Friendly, polished, and confident communicator
- Results-driven with a proactive sales mindset
- Detail-oriented and highly organized
- Able to work independently and as part of a clinical team
- Committed to providing outstanding patient experience
What We Offer
- Supportive and professional team environment
- Competitive remuneration (based on experience)
- Staff discounts on services and products
- Opportunity to grow within a thriving private clinic
Pay: $20.00 per hour
Benefits:
- On-site parking
- Profit sharing
Application question(s):
- Do you live in North York?
Work Location: In person
