Build a meaningful career
At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Bilingual Application Support Analyst
LifeWorks by Morneau Shepell
LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.
As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.
Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.
The LifeWorks Application Support team's top priority is to ensure our users and clients have the best possible experience with the LifeWorks web and mobile apps. We're here to answer questions, resolve issues quickly and act as the customer advocate.
Troubleshoot, resolve and escalate application issues
Answer incoming 'how to" product usage questions
Keep customers updated through thoughtful and personalised responses
Effectively prioritise tickets
Contribute to customer-facing and internal documentation
Track trends and be proactive about sharing product feedback internally
Succeeding as an Application Support Analyst will require the following core qualifications and skills:
College certification or diploma in relevant field
Minimum of 1 year of directly related work experience in troubleshooting mobile (iOS and Android) and web applications
Experience in ticketing systems (Zendesk, Jira, ServiceNow or similar)
Ability to approach problems in a logical and pragmatic way
Ability to be creative with problem-solving and workarounds
Mindfulness of Information Security and process
Bilingual proficiency in English and French is required
Job Grade: MS2
Fulfilling work that matters
Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.
We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.
We appreciate the interest of every applicant; however, we contact only those selected for an interview.