Executive Director of Online Learning Operations
Trinity Western University
Langley, BC
Position Purpose and Summary
The Executive Director of Online Learning Operations (the “ED”) provides inspirational and visionary leadership to the advancement of Trinity Western University’s (“TWU’s”) online educational initiatives. The ED is responsible to scale TWU’s online programs delivered locally and globally by collaborating with internal stakeholders and external partners to enhance existing online courses and programs as well as launching new online initiatives. The ED is responsible to keep current with research-based best practices in online higher education and to implement effective strategies to deliver online programs that incorporate a transformational educational experience that TWU is known for. S/he will possess the commitment, personal characteristics, insights and abilities of an effective administrative and organizational leader.

Key Areas of Accountability

1. Online Leadership
As a thought leader in online learning, provides vision and leadership for advancing the online program offerings at TWU. Leverages best practices in learning modalities to design a framework that supports blended and fully online learning to optimize learning outcomes. Provides oversight and ongoing development of a team of online specialists to achieve growth goals set by the Executive Leadership Team (“ELT”).

2. Team Management
Leads the Online Team together with cross-functional team members to operationalize the University’s online strategic goals. The Online Team provides a centralized approach to the provision of online program development support and online learning support. The cross-functional team includes members from other departments (e.g., marketing, recruitment, business analytics, and Student Life) that are accountable to the ED.

3. Business Management
Provides innovative leadership in achieving the online financial goals set by the ELT. Works to identify and realize market opportunities. Provides leadership in managing an online program model that meets academic quality expectations while achieving financial goals.

4. Online Program Development/Assessment
Works with Deans and Graduate Directors to identify programs that would be strategic to offer online. Leads the Online Team in providing excellent support to faculty in developing online courses. Is responsible to ensure that programs are designed in a manner that enables the content provided by the program area to meet the expectations set by the University Senate in terms of achieving Student Learning Outcomes and quality standards. Ensures that a schedule of regular course refreshment is maintained.

5. Online Program Support
Provides oversight of all aspects of online learning support services. Works collaboratively with the Office of Teaching and Learning in developing effective strategies for faculty professional learning in relation to online instruction.

The Person

Skills and Abilities
  • Demonstrated excellence in leadership and supervision, as well as administrative interpersonal and communication skills.
  • Demonstrated superior abilities in planning, prioritizing, and decision-making within an academic setting.
  • Knowledgeable in instructional design.
  • Understanding of the functionality of Learning Management Systems and alternative electronic delivery methods with attention of curriculum alignment and quality assessment.
  • Has the ability to be mission-focused yet flexible and to work diligently and effectively under financial, time and schedule pressures within a collegial setting.
Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Key Internal Interactions

Reports: Program Manager, Instructional Designer, Course Editor, Course Maintenance Specialist, eSupport, Administrative Personnel (some positions have yet to be filled).
Reports to: Vice Provost, TWU GLOBAL
Works with: Vice Provosts, Faculty and School Deans, Program Directors and Department Chairs, Leaders of non-academic units.

Standards & Requirements

Education: Master’s Degree required. Doctoral degree an asset.
Experience: The ideal candidate will have an outstanding record of successfully leading a team to achieve growth goals in online higher education.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Company Operating Name: Trinity Western University
Business Address: 7600 Glover Road, Langley, BC, Canada, V2Y 1Y1
Terms of Employment: Full-time, Permanent
Salary: $110,000-$125,000 (CDN)
Benefits: Extended Benefits (health, dental), vacation, sick days, Short and Long Term Disability, Life Insurance, RRSP, Tuition benefits, Torch Scholarship
Location of Work: Langley, BC, Canada
Contact Information: Bethany Erickson, HR Business Partner, Bethany.erickson@twu.ca, 604-513-2121
Working Conditions: office/desk/admin oriented position

Updated: March 2019
Salary Classification: SM 3
Agreed to by: Vice Provost, TWU GLOBAL, and Executive Director, Human Resources

Trinity Western University encourages applications from all eligible candidates who are able to commit to the university’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources at humanresources@twu.ca.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.