Quick Pay Customer Service Representative
Medavie Blue Cross
Fredericton, NB
For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across Canada. We are proud to be a not-for-profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.

We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue Cross is recognized as a Top 100 Employer and one of Canada’s 10 Most Admired Corporate Cultures.

Job Title: Quick Pay Customer Service Representative
Department: Customer Experience and Claims
Competition: 4464
Internal/External: Internal/ External
Employment Type: Full-Time, 12 month term
Location: Fredericton
Salary: Starting at $35 000.00
Reports To: Team Leader
Closing Date: December 16, 2018

The Opportunity:
Working in a fast-paced environment, you will develop a high level of knowledge of Medavie Blue Cross products and services in order to meet the needs of walk-in members and answer inquiries professionally. You will also be responsible for processing health and dental claims received by Medavie Blue Cross and promoting our services.

Hours of operation for this position will be 8:30 a.m. to 4:30 p.m., Monday to Friday.

Key responsibilities:
Enjoy working with the public and are committed to excellent customer service;
Actively participate in a team by asking for feedback, sharing information and encouraging others to share information;
Organize work and information in a well thought-out manner ensuring deadlines are met;
Are able to set and work through list of priorities in a timely manner;
Can regularly handle routine customer questions and problems independently;
Able to use business knowledge and experience to solve routine problems. Ask questions to determine the sources of the problem;
Have high attention to detail;
Capable of handling and processing claims transactions accurately and efficiently.
Have the ability to work quickly and accurately under pressure of time restraints;
Have previous experience with cash deposits, customer service, insurance, medical terminology and data entry.

Education: Post-secondary education in a related field.

Work Experience: Minimum six months previous experience in a customer service role.

Other Qualifications: Knowledge of claims processing, eligibility and claims systems; ability to perform cash transactions and balance cash float; previous experience with medical terminology would be an asset.

Computer Skills: Experience working with the Microsoft Office Suite and Lotus Notes.

Language Skills: Bilingualism in both French and English is considered an asset

Core competencies:
Knowledge: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Analytical Thinking: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure and is able to make a quick decision.

Communication Skills: Practices attentive and active listening; has the patience to hear people out and can accurately restate the opinions of others even when he/she disagrees.

Customer Orientation: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind and establishes and maintains effective relationships with customers and gains their trust and respect.

Execution and Organizational Skills: Enjoys working hard; is action oriented and full of energy for the things he/ she sees as challenging; not fearful of acting with minimal planning and seizes more opportunities than others.

Team Work Skills: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration and can be candid with peers.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

Job Segment: Customer Service Representative, Medical, Claims, Data Entry, Customer Service, Healthcare, Insurance, Administrative