Full Job Description:
We are seeking a motivated individual with experience in retail, fast food, or a similar customer-focused environment to join our team. This position is ideal for someone who is passionate about delivering exceptional customer service and becoming a trusted expert on cannabis products for our customers.
At BestBudz, our unique theme sets us apart from traditional retail stores, creating a distinctive and welcoming experience for both customers and staff. In this diverse role, you will have the opportunity to learn, grow, and contribute across multiple areas, including customer service, store maintenance, and inventory management, while expanding your knowledge of cannabis regulations and helping build a thriving retail culture and business.
Our mission is to provide customers with the highest-quality products supported by a knowledgeable, approachable, and supportive team dedicated to meeting each customer’s individual needs. Ongoing training and development are a key part of this role, ensuring you continue to grow while maintaining an outstanding work environment and customer experience.
If you are energetic, positive, team-oriented, and committed to customer satisfaction with a strong can-do attitude, then BestBudz could be the perfect place for you.
Responsibilities:
- Deliver exceptional customer service to support customer satisfaction and retention
- Assist with inventory control, stocking, and organization under management direction
- Address customer questions, concerns, and product inquiries in a professional manner
- Manage sales transactions, cash handling, and daily financial activities
- Support profitability goals and help the team achieve sales targets
- Provide back-of-house support, including inventory management and end-of-day reporting procedures
- Maintain organized storage areas and follow a first-in, first-out (FIFO) inventory system to ensure proper product rotation
- Ensure all operations comply with cannabis regulations and company policies
- Adhere to security and safety procedures to prevent non-compliance, incidents, or illicit activities
- Take appropriate measures to help prevent cannabis diversion to the illicit market and underage individuals
- Educate customers on cannabis products and related topics to help them make informed purchasing decisions
- Maintain store operations, sales floor, storage areas, exterior spaces, and other facilities according to company standards and procedures
- Ensure the store remains clean, organized, and meets strict sanitary standards
- Process cash, debit, credit, and other electronic transactions accurately and securely
- Follow all security measures to safeguard merchandise and store assets
- Perform additional duties and responsibilities as assigned
Qualifications & Requirements:
- Previous experience in cannabis retail is considered an asset
- High School Diploma or GED required
- Must be at least 19 years of age at the time of hire
- Comfortable using Microsoft Office and Point-of-Sale (POS) systems
- Strong teamwork and communication skills
- Motivated and passionate about building a career in the cannabis industry
- Valid CannSell certification required
- Positive, energetic, and customer-focused attitude
- Ability to work efficiently in a fast-paced environment with exposure to noise, odors, and repetitive tasks
- Reliable, punctual, and able to work flexible shifts
- Willingness to work weekends as needed
- Must successfully complete a background security check
Working Hours: Hourly position - shift work - open to Full-Time and Part-Time availability
Job Types: Full-time, Part-time, Permanent
Pay: $17.60 per hour
Benefits:
Experience:
- Customer service: 2 years (required)
- Cannabis Retail/Sales: 1 year (required)
Licence/Certification:
- CannSell Certificate (required)
Work Location: In person
