Customer Service Representative
Teranet, Inc
Toronto, ON
Company Overview

Do Process LP develops law practice software solutions that helps legal professionals to streamline their business and deliver high value to their clients. Do Process customers save time by increasing accuracy and efficiency, which creates capacity for customers to grow the profitability of their practice.

Over 1,000,000 conveyancing transactions are processed manually through Do Process. In addition, Do Process partners with other Companies to provide convenient access to title insurance, mortgage instructing, and title searches.

This person will be able to demonstrate value proposition to clients while leveraging relationship, and long term strategic advantage to clients. The focus is to grow and effectively prospect high potential clients.

Teranet’s Customer Service Centre operates as a single point of contact centre offering high quality customer service for users of our software. As such, our role involves assisting customers with everything from using our solutions, solving technical problems, assisting them with deliverables such as document requests, answering finance questions and assisting with profile changes.

Our organization provides high value service quality therefore suitable candidates must have a passion for customers with excellent communication skills both verbally and written. The ability to talk and type is a must along with the ability to multitask.

Individuals who are self-motivated, able to problem solve independently while showing support for their team are most suitable for our environment.

If you are passionate about customers, confident in your ability to support software solutions, are a reliable team player with a steady work history and track record of accomplishment, then this work from home opportunity may be a good fit for you.

Required Skills
Professional telephone soft skills and email writing skills
Ability to use positive language when solving customer inquiries
Positive and respectful attitude towards customers and peers
Quick learner, able to solve problems independently using resources available
Technical competency to install software, troubleshoot desktop operating systems and internet browsers.
Must be able to talk and type with high rate of accuracy
Available to work shifts Mon-Fri 8am-8pm EST
Law clerk or equivalent experience with knowledge of the land registration process.
Knowledge of Do Process solutions
Technical competency with networks
Ability to communicate effectively both verbally and in writing in French

Required Experience
Minimum 2 years or equivalent customer service or help desk experience in a fast paced external customer support environment working with tracking system and other tools, troubleshooting problems with installed software and cloud solutions.