Harnois Énergies. It's right in the middle of us!
Your future responsibilities as a Customer Service Coordinator:
- Manage the email inbox and customer requests, including complex situations by email or phone, while ensuring a quick and rigorous follow-up;
- Analyze contact center performance indicators and ensure the resolution of pending tasks;
- Collaborate with the sales team and support the regional offices in the management of incoming calls;
- Participate in the hiring, onboarding and integration of staff, and identify training needs;
- Supervise the team's work, evaluate performance and ensure conflict management.
- Review and approve customer contact center agent timesheets and arrange follow-up meetings with the team.
- Ensure a floor presence and answer questions from agents.
We have many advantages for you as a Customer Service Coordinator:
- Competitive holiday program;
- A range of benefits: group RRSP, group insurance, corporate discounts, etc.;
- An Energy Express card that allows you to get a discount on gas;
- Social activities organized by the company and our FUN SQUAD;
- A dynamic work environment and a friendly atmosphere!
What will make you our next Customer Service Coordinator:
- You have at least 2 years of experience in team management and 5 years in customer service;
- You know how to work under pressure and manage priorities;
- You are courteous and have an excellent sense of service;
- You have very good communication skills;
- You are able to make decisions quickly and accurately;
- You have a sense of responsibility and organization;
- You are proficient in the Microsoft Office suite;
- You have a good knowledge of French and English, both oral and written (English is required in order to communicate with our English-speaking clientele) (asset).
To become a Customer Service Coordinator, apply directly on our Careers site!
Team spirit, trust and authenticity, it's in the middle of us. Harnois Énergies.
- The title displayed may differ from the one used internally to reflect a recognized title in the market.
