Overview
JSS Barristers is Calgary's largest civil litigation and advocacy boutique law firm.
Our firm is proud of our collegial environment, and we strive to offer a culture of inclusivity, diversity, and equal opportunity. We welcome applications from members of racialized minorities, Indigenous people, people with disabilities, sexual and gender minorities, and all those with the skills and knowledge to productively engage with diverse communities and contribute to our firm’s excellence and client service. JSS Barristers seeks to maintain its commitment to excellence and recognizes that increasing the diversity of its people and ensuring an inclusive environment supports this objective.
Position Summary
The Client Intake Specialist is responsible for managing and prioritizing daily intake on a particular high volume client file. This role is the first point of contact for telephone calls, voicemail messages and emails, and is expected to respond promptly, professionally and accurately. The Client Intake Specialist records information, completes initial conflict searches, gathers relevant documents, and provides the intake package to the appropriate lawyer for review and direction. The position also includes direct client portal work, including downloading documents from the client portal and uploading firm documents back into the portal. This role requires strong organization, attention to detail and the ability to manage a client relationship that may involve up to 500 new files per year.
Key Responsibilities
- Prioritize the particular client file each day and remain available to respond to intake inquiries as they arise.
- Answer telephone calls when they ring whenever possible, monitor voicemail, and respond to voicemail messages and emails within 30 minutes.
- Complete client intake forms and ensure that all necessary information is documented clearly and accurately.
- Run conflict searches based on the client intake information received and escalate any potential issues promptly.
- Summarize and pass all intake information to the responsible lawyer in a timely and organized way.
- Pull documents directly from the client portal, save and organize them in accordance with firm procedures, and upload firm documents into the client portal as required.
- Assist with billing.
- Occasional assistance/backup to other teams, as needed.
Education & Experience
- High School Diploma.
- Post-secondary education or experience in administration, legal administration, client service or a related field.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Experience working in a law firm or other professional services environment.
- Experience with client intake systems, document management systems, client portals, or legal practice management software considered an asset.
- Some knowledge of medical terminology considered an asset.
Reporting
The Client Intake Specialist will work as part of the team that supports a particular client, reports directly to the Managing Director and may take direction from the responsible lawyer on the particular client file.
Work Schedule
This is a permanent, full-time position, working 37.5 hours per week, Monday through Friday from 7:00 a.m. to 3:30 p.m. MST.
Compensation
We offer a competitive compensation and benefits package, with salary based on experience and qualifications.
Deadline to Apply
Please apply through Indeed by Tuesday, August 11, 2026. If you require an accommodation during the recruitment process, please indicate this in your application.
We are not accepting recruiter or agency inquiries for this role.
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Experience:
- law firm or professional services (minimum): 1 year (required)
Work Location: In person
