CARGO CABBIE is hiring a Client Services Representative to join our Toronto office team.
Since 2010, CARGO CABBIE has built a reputation as one of Toronto’s top-rated moving and storage companies, known for premium service, professionalism, and white-glove moving experiences.
This is not a basic “answer the phone and take a message” role. This position is for someone who can manage client inquiries, support sales, prepare quotes, follow up with leads, schedule jobs, solve problems, and help create an excellent customer experience from the first call to the final follow-up.
We are looking for someone organized, confident, friendly, detail-oriented, and comfortable working in a fast-paced office environment where every call matters.
About the Role
As a Client Services Representative, you will be one of the first points of contact for clients planning residential moves, condo moves, office moves, packing services, storage, and moving supply orders.
You will help guide clients through the process, answer questions, prepare quotes, follow up on opportunities, and coordinate details with the operations team to help ensure every job runs smoothly.
This role is ideal for someone with strong customer service experience, sales ability, excellent communication skills, and the confidence to handle busy days, multiple priorities, and client expectations professionally.
Key Responsibilities
- Answer inbound calls, emails, and client inquiries with professionalism and care.
- Follow up with sales leads, quote requests, and past inquiries.
- Prepare moving, packing, storage, and box shop quotes accurately.
- Help convert qualified inquiries into booked jobs.
- Provide clear, helpful information to residential and commercial clients.
- Manage client communication before, during, and after service.
- Support scheduling of moving jobs, crews, trucks, and service details.
- Create and process invoices, payments, and client records accurately.
- Assist with box shop orders, delivery coordination, and customer follow-up.
- Handle client concerns, service questions, and escalations with patience and solutions.
- Work closely with operations, management, movers, packers, and warehouse staff.
- Help improve internal workflows, client experience, and sales processes.
- Represent CARGO CABBIE with professionalism, confidence, and attention to detail.
What We’re Looking For
We are looking for someone who is sharp, organized, personable, and comfortable dealing with both clients and internal teams.
You should be:
Client-Focused
You understand how to make clients feel heard, respected, and properly taken care of.
Sales-Minded
You are comfortable following up, asking good questions, explaining value, and helping clients make decisions.
Organized
You can manage calls, emails, quotes, schedules, notes, invoices, and follow-ups without dropping the ball.
A Strong Communicator
You write clearly, speak professionally, and know how to adjust your tone depending on the client and situation.
Calm Under Pressure
Moving can be stressful for clients. You stay composed, helpful, and solutions-focused.
Detail-Oriented
You understand that small mistakes in dates, addresses, inventory, pricing, or timing can create big problems.
Tech-Savvy
You are comfortable using office software, email, calendars, CRM systems, Google Workspace, Microsoft tools, and online platforms.
A Team Player
You can work closely with office staff, management, dispatch, movers, packers, and warehouse teams to get the job done properly.
Requirements
- 3+ years of experience in customer service, sales, client care, administration, or a related office role preferred.
- Experience handling inbound calls, outbound follow-ups, quotes, bookings, or sales pipelines.
- Strong written and verbal communication skills.
- Excellent attention to detail and ability to multitask.
- Comfortable working in a fast-paced office environment.
- Strong computer skills, including Google Workspace, Microsoft tools, email, calendars, and CRM-style systems.
- Ability to learn company processes, pricing, services, and client communication standards.
- Knowledge of Toronto and GTA neighbourhoods is an asset.
- Moving, logistics, storage, home services, real estate, construction, or hospitality experience is an asset.
- Valid Ontario G licence is an asset, but not required unless driving is part of the role.
Why Join CARGO CABBIE?
At CARGO CABBIE, we care about doing things properly. Our team is built on professionalism, accountability, and strong client service.
This is a great opportunity for someone who wants to grow with a reputable Toronto company, contribute directly to daily operations, and play an important role in the client experience.
We offer:
- Competitive compensation.
- Performance-based incentives where applicable.
- Growth opportunities within the company.
- A supportive and professional team environment.
- A role where your work directly impacts sales, service quality, and company growth.
- The chance to be part of one of Toronto’s leading moving and storage brands.
Apply Today
If you are organized, professional, sales-minded, and genuinely care about client service, we want to hear from you.
Please apply with your resume and tell us why you would be a strong fit for CARGO CABBIE.
We are looking for someone who can communicate clearly, follow up properly, stay organized, and help clients feel confident choosing CARGO CABBIE.
Job Types: Full-time, Permanent
Pay: $25.00-$30.00 per hour
Expected hours: 30.0 – 44.0 per week
Flexible language requirement:
Ability to commute/relocate:
- Etobicoke, ON M8W 2W8: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 3 years (preferred)
Licence/Certification:
- Class G Licence (preferred)
Work Location: In person
