Gutor Field Service Engineer
Schneider Electric
Edmonton, AB
Gutor Field Service Engineer - Edmonton, AB

If hired, candidates must be able to travel to Malaysia or Switzerland for mandatory 6 week training.

The ideal Field Service Engineer candidate will be excited to travel 100% of the time to meet customer demand, including weekends, holidays, and mobilizations requiring consecutive weeks away from home.

Travel requirements may include North & South America as well as Equatorial Guinea.

S c hneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for

everyone and at every moment:
.

In 2018, Schneider Electric has been recognized as one Canada’s Top 100 Employers, one of Canada’s Top Employers for Young People, and one of Greater Toronto’s Top Employers. Learn the reasons why at https://content.eluta.ca/top-employer-schneider-electric .

G r eat people make Schneider Electric a great company.

Essential Duties and Responsibilities

  • Performs installation supervision and commissioning of Gutor products including the batteries.
  • Performs maintenance for Gutor UPS equipment including batteries.
  • Solve UPS problems at customers site and provides reports on these issues.
  • Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
  • Trains customers on equipment operation and maintenance of Gutor products.
Technical Support:
  • Provide technical support to customers (over the phone or on site)
  • Fill in all required reports and complete the necessary documents
  • 24 hour stand by as necessary
  • Complete work in a safe manner
Secondary Duties

  • Provide help to secure / improve quality by means of IQ soft entries and other tools
  • Data storage in Siebel, on personal storage media and date servers
  • Delegation and personal handling of parts adjustment
  • Self Training on existing and new products of the Gutor Portfolio
  • Evaluation of Warranty / Goodwill claims
Qualifications

EDUCATION

BS Degree in Electrical Engineering (or similar) highly preferred.
EXPERIENCE
Min. 2 years of Troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations

KNOWLEDGE AND SKILLS —REQUIRED:
Good self expression, negotiation skills and ability to explain things in a comprehensive and intelligible way
Ability to analyze complex problems
Fluent English
MS Windows/Office
Drivers license
Valid passport (or ability to obtain one)
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners . We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See
what our people have to say about working for Schneider Electric:

O pen space for localized content: country or region specific information and/or business unit organization description.

L et us learn about you! Apply today.

Y o u must submit an online application to be considered for any position with us. This position will be posted until filled.

I t is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Con c ern ing agencies: S c hne ider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Primary Location
: CA-Alberta-Edmonton
Schedule
: Full-time
Unposting Date
: Ongoing