- Facilitate quarterly apartment meetings, introductions and conflict resolution processes. Work with individual
tenants to participate in decisions regarding housing. Facilitate, encourage and promote tenant participation in
various committees, activities and events. Actively work with tenants to address safety and security.
- More generally, support the program by answering phones, fielding tenant questions, taking work orders,
assisting with medication, giving notices and liaising with other workers and professionals
- Educate tenants about their tenancy responsibilities and their on-going responsibilities to maintain their
housing. Know and be conversant in the Residential Tenancies Act, and in particular, areas on non-payment of
rent and non-compliance of the tenancy agreement.
- Identify, intervene and deescalate crisis situations and work with tenants to develop crisis management skills
- Deal with housing related issues such as behavior, social isolation, mental health, substance use and hygiene by
encouraging tenants to problem solve and support them to access Fred Victor and community resources
- Work from trauma informed, community development, harm reduction, client centered and collaborative
approaches
- Work as part of the Housing Team
- Work in collaboration with the hub of services offered at Fred Victor’s 145 Queen Location which also includes a
safe injection site, a transitional housing program, open-house drop-in, low-cost restaurant, mental health and
justice case management services and other community partners.
- This position requires respect for, and expertise working with, tenants who are facing mental health issues,
addictions, abuse and social isolation and who come from racially and ethnically diverse backgrounds.
What You Bring to the Team:
- Demonstrated understanding of the systems that cause and support homelessness, poverty and respect for
those realities.
- Demonstrated understanding that people living on low incomes are a resource to resolve community issues and
not the cause of the problem
- Demonstrated experience providing support within a harm reduction, restorative justice and anti-oppression
based framework.
- Strong customer service skills
- Highly developed written and oral communication skills
- Strong understanding of and experience in community development practices
- Well developed conflict resolution and negotiation skills and crisis management skills
- Ability to work productively within a team setting
- Strong organizational skills; highly developed ability to prioritize work through short and long term goals and
remain flexible
- Well developed interpersonal skills that will produce effective, productive and appropriate relationships with
the tenants, community, external agencies and staff at Fred Victor
- Proven ability to constructively give and receive feedback
- Highly developed understanding of and proven ability to communicate appropriate professional boundaries
- Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect
better service
- Knowledge of community-based resources
- Knowledge of the Residential Tenancies Act
- Experience with and proven responsibility handling money
- Literacy in Microsoft Office, Pirouette and Arcori (an asset)
What sets you apart:
- Passion for working in a housing setting providing services that are eviction prevention, harm reduction and
restorative justice focused
- Commitment to community development and programming that is reflexive to the needs and interests of the
community
- Dedication to advocacy and prioritizing people who use drugs as experts of their own lives
Working Conditions:
