Western Toyota is seeking a motivated, energetic, and career-minded Service Appointment Coordinator to join our Corner Brook, Newfoundland dealership.
This opportunity requires someone with strong communication skills, with a friendly and professional manner. You will provide excellent customer service over the phone and in person, book service appointments, efficiently schedule service work for customers, and sell recommended or required services to customers. If you are interested in starting a rewarding career in the automotive industry, this may be just the opportunity that you are looking for!
This position pays a base salary plus bonus.
What You'll be Doing:
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Greeting service customers and obtaining customer and vehicle data
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Scheduling service appointments in an efficient manner and in consultation with the Service Manager
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Advising customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture’s specifications, using maintenance menus
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Providing strong customer communication by ensuring that customers understand the services being recommended or carried out on a vehicle
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Handling telephone inquiries regarding work in progress and scheduling appointments; returning phone messages promptly
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Processing warranty claims
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Providing follow-up with customers
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Providing support on the parts and service counters when required
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Other duties as assigned by the Service Manager.
What We Are Looking For:
A strong customer service background
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Excellent understanding of the English language and ability to effectively communicate verbally and in writing
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Ability to work well under pressure and deal with people sensitively, tactfully, and professionally at all times
Ability to analyze and interpret the needs of customers and offer appropriate options and solutions
Able to respond quickly in a dynamic and changing environment
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Strong attention to detail
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Professional appearance and manners
Ability to work effectively in a diverse environment
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Strong work ethic and positive team attitude.
Why Work with Western Toyota?
Western Toyota is part of Western Group of Companies - a diverse group of locally owned and established companies in the automotive, construction, and recreation industries. Our vision is the provide customers with an excellent ownership experience, and our employees with an outstanding place to work. We provide employees with:
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Competitive compensation based on experience and performance
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Comprehensive health, dental, and vision benefits
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Access to an award-winning Employee Assistance Program (EAP)
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Employer-sponsored RRSP plan after one year of employment
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Access to an employee discount program after one year of employment
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Opportunities for training and professional development
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Opportunities for career advancement
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Social events and other employee engagement activities.
Sound like a great opportunity for you to begin your career in the automotive industry? Apply today! You must be eligible to work in Canada at the time of applying for this position.
