Classification & Regular Hours
Hours per Week:
Please note, this is a temporary full-time contract opportunity with an expected end date of March 18, 2022 to cover a leave of absence. Secondments are welcome.
Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.
The mission of the Faculty of Arts and Humanities is to deliver a comprehensive liberal arts education and to teach our students to become global citizens who think critically and communicate effectively. The Faculty is dedicated to maintaining its international reputation for research excellence and innovative academic programming.
The Counselling Assistant provides effective and efficient administrative support and acts as the first point of contact to the Counselling Office in the Faculty of Arts and Humanities, ensuring accurate information is provided to undergraduate students and the flow of information is coordinated within the Counselling Office. The incumbent supports and assists the Academic Counsellors by triaging student requests to determine their needs and the urgency of their requests, and schedules counselling appointments, providing documentation and background information as required. The incumbent provides administrative support to the Associate Dean (Academic), assists with coordination of the Educational Policy Committee, and provides records management for the Arts and Humanities undergraduate programs and students.
- 2 year Community College Diploma in Business or Administrative Studies
- Bachelor’s Degree is preferred
Knowledge, Skills & Abilities:
- 1 year of experience providing customer service and administrative support in a University environment
- Experience working in an academic counselling office in a post-secondary environment dealing with students, faculty, staff and the community is preferred
- Knowledge of policies, procedures, academic calendar, and programs offered at Western preferred
- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Ability to apply active listening to hear and understand the complete message being communicated
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to follow formal business practices with high attention to detail
- Ability to multi-task and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to demonstrate patience and focus to complete detailed administrative tasks
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Ability to work independently and effectively as a member of the team to achieve department goals
- Intermediate proficiency required in Microsoft Office in order to prepare formal correspondence, emails, and input departmental data into spreadsheets and databases
- Familiarity with software applications used by Western preferred – e.g. OWL, Cascade, Laserfiche, PeopleSoft, Mustang Market
Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at email@example.com or phone 519-661-2194.
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.