Technical Support Specialist
At GOTECH, we’ve been proudly supporting the Stratford and area community since 1999 with reliable computer services and sales. We specialize in providing small to medium-sized businesses with business solutions, focusing on security, training, and disaster recovery. We also extend our services to home users, ensuring that everyone receives the respect and quality support they deserve.
We’re looking for an energetic and aspiring IT professional who thrives in a fast-paced, collaborative environment and enjoys variety in their work. As part of our IT team, you will play a key role in delivering an extraordinary customer experience to our clients. You’ll be responsible for helping businesses and individuals build secure, resilient systems that allow them to focus on what matters most.
This is an in-person position so you will need to be in our Stratford Ontario office Monday to Friday 9 am to 5 pm.
If you are passionate about delivering excellent service and want to be part of a dynamic team dedicated to making a difference, we want to hear from you!
Job Responsibilities:
- Provide both in-person and remote technical support for hardware, software, and networking issues.
- Diagnose and resolve a variety of technical problems, ensuring minimal disruption to users.
- Administer user accounts and permissions in Active Directory and Microsoft 365.
- Install, configure, and troubleshoot hardware (PCs, laptops, printers, networking equipment) and software systems.
- Perform system monitoring, backups, and disaster recovery procedures.
- Support end-users via phone, email, and on-site visits.
- Collaborate with other team members to research and implement innovative solutions.
- Document procedures, infrastructure changes, and customer interactions.
- Support ongoing system performance evaluations and improvements.
Job Qualifications:
- Computer Systems Technician - Information Technology Infrastructure and Services diploma or a minimum of 2 years of IT support experience, with a focus on desktop support or customer service.
- Strong knowledge of Windows operating systems, Microsoft 365, and networking (DNS, DHCP, VPNs).
- Familiarity with cloud backup software, antivirus solutions, and enterprise security.
- Solid troubleshooting skills with experience in both hardware and software problem-solving.
- Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users.
- Certifications such as Microsoft Certified, CCNA, CompTIA A+
- Experience with ticketing systems and remote desktop support tools.
- Valid driver's license and reliable transportation for on-site support.
- Experience with QuickBooks, Sage, or other CRM systems is an asset.
- Ability to work independently with minimal supervision while managing multiple tasks.
- Strong customer service orientation and a desire to contribute to a positive work culture.
Benefits:
- Tuition reimbursement
- Day shift Monday to Friday 9 am – 5pm with additional support hours as required.
- Competitive salary and annual bonus
- Reimbursement of health and wellness expenses
Job Types: Full-time, Permanent
Pay: $48,000.00-$52,000.00 per year
Additional pay:
Benefits:
- Automobile allowance
- Tuition reimbursement
- Wellness program
Schedule:
Experience:
- Windows: 1 year (preferred)
- IT support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person