Job ID
77110
Job Title
Shift Leader (Parking)
Regular/Temporary
Regular
Location
Central Campus
Open Date
2026/07/06
Job Type
Continuing
Close Date
2026/07/12
Employee Group
Unifor Unit 3, Parking
Favorite Job
Department
Parking
Full/Part Time
Full-Time
Salary Grade/Band
Shift Leader Hiring Rate
Salary Range
$24.85 - $24.85 (hourly)
Job Code
000871
Existing Vacancy
Yes - Newly Created Position
Target Number of Openings
1
Hours per Week
40
Posting Details
Schedule Monday-Friday 2:30pm-10:30pm
Education Level Minimum 2 years of experience in parking operations or a related field.
Career Level Minimum 2 years of experience in parking operations or a related field.
Job Description
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Job Title
Full-time Parking Control Officer Shift Lead
Reports To
Manager, Parking Services
Compensation
$24.85/hour
Main Purpose and Scope
Support day-to-day operation of multiple parking facilities at various on-campus and off-site locations. Provide direction and guidance to full-time and part-time staff for day-to-day operations, schedules, and assignments. Operate parking systems, provide access control to parking lots, control on-campus traffic and parking enforcement. As well, allocate staff assignments and activities.
Deliver customer service in a respectful, professional, and polite manner when responding to inquiries from operational staff, the campus community, and visitors, aligned with department policies, procedures, and parking regulations. Demonstrate the core values of teamwork, accountability, integrity, respect, and trust.
Duties and Responsibilities
Communicate with colleagues, students, campus partners, and the external community in a respectful, polite, and professional manner.
Ability to handle fast-paced working conditions.
Provide support and instructions to operational staff for assigned tasks connected to day-to-day operations.
Coordinate activities associated with events, projects, or maintenance work related to parking.
Provide administrative support functions related to campus activities, staff assignments, and system issues that interfere with or disrupt access control or parking.
Troubleshoot automation system issues that interfere with or disrupt access control or parking.
Record and track parking system issues through work orders and technical service requests.
Collaborate with the parking administration department and other parking facility users.
Understand and apply parking regulations.
Compile inventory reports for supplies and tools used to maintain systems and equipment.
Monitor, report, and document the condition of surface and underground parking facilities, including lighting, asphalt condition, pavement markings, signage, maintenance work, and snow removal.
Perform day-to-day parking operations tasks including:
Managing parking lot capacity limits
Controlling vehicle traffic at parking access points
Issuing parking violations for contraventions of parking regulations
Responding to intercom calls
Addressing customer concerns while adhering to parking policies and procedures
Other duties as assigned.
Qualifications
Minimum 2 years of experience in parking operations or a related field.
Strong communication skills demonstrating patience, active listening, and positive language when dealing with customers.
Organizational skills to manage various systems.
Interpersonal skills to support conflict resolution and excellent oral and written communication.
Flexibility to adapt to a changing work environment.
Working Conditions
Must work assigned shifts according to operational needs, including ongoing rotational shifts during the regular work week and occasional weekends as required.
Able to work in both indoor and outdoor environments.
Physical Requirements
Required to remain stationary and/or move as needed for the duration of job assignments.
Perform repetitive tasks including answering intercoms, using a computer keyboard and mouse, watching monitors, writing tickets, and directing traffic.
Lift equipment including pylons, portable signs, boxes, and gate arms.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or
School of Graduate Studies at ext. 23679
to communicate accommodation needs.
Interview Experience
At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to
[email protected] or the HR contact associated with your position of interest.
AI Statement
McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.
