Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/
About the Property
Located in the heart of Midtown Toronto, this landmark luxury high-rise sits steps from some of the city's finest dining, boutique retail, and cultural destinations. Home to discerning residents who expect nothing less than exceptional, this property represents the pinnacle of Realstar's portfolio. We are seeking a polished, hospitality-minded Property Manager who takes genuine pride in delivering a five-star resident experience.
What We Offer
- Competitive compensation of $90,000
- Employer-paid benefits
- Annual performance-based bonuses
- Extensive ongoing training and a work-smart culture
- Gym membership discount
- Service recognition awards
- Real opportunity for career advancement within a growing national organization
- Inclusive and welcoming team culture
- Annual holiday parties and summer BBQs
The Role
This is an on-site position , requiring four weekdays per week and alternating weekends. You will serve as the face of the building — the standard-bearer for resident experience, team performance, and property excellence.
Responsibilities
Resident Experience & Customer Service
- Engage with residents in a warm, professional, and polished manner befitting a luxury address
- Cultivate an atmosphere of hospitality and community that keeps residents proud to call 101 St. Clair home
- Respond to resident concerns and service requests within 24 hours, with thorough follow-up
- Plan and execute curated resident events that reflect the building's elevated character
- Handle all administrative functions including lease processing, notices, and renewal documentation
Team Leadership & Development
- Interview candidates and provide hiring recommendations to the District Manager
- Lead onboarding, training, and ongoing development for all site staff
- Build a team culture rooted in professionalism, accountability, and hospitality
- Manage staff scheduling to align with operational needs and peak periods
- Navigate conflict resolution with composure and sound judgment
- Support the District Manager with operating budgets and capital planning
Leasing & Administration
- Represent the property with confidence and sophistication when showing suites to prospective residents
- Process applications including background and credit checks
- Ensure timely rent collection and deposit
- Negotiate lease renewals in line with established targets
- Utilize Yardi for transaction recording and operational reporting
- Conduct market surveys and provide rate recommendations to the District Manager
- Champion referral programs to residents and prospects
Property & Maintenance Oversight
- Maintain a working knowledge of building systems including HVAC, boilers, chillers, pumps, emergency generators, swimming pools, and sprinkler systems
- Oversee month-end duties including suite inspections, contractor scheduling, and turnover management
- Supervise contractors to ensure all work meets the property's exacting standards
- Support capital plan execution alongside the District Manager and Construction Manager
- Review and approve contractor invoices
Fire Safety & Emergency Preparedness
- Maintain knowledge of fire and life safety systems
- Support emergency response procedures as required
What You Bring
- Experience in luxury multi-residential, hospitality, or a related service industry
- A polished, professional presence and genuine passion for resident satisfaction
- Excellent written and verbal communication skills
- Proven ability to lead, coach, and inspire a team
- Sound understanding of operating budgets and capital plans
- Comfort with property management systems (Yardi experience an asset)
- Knowledge of emergency and life safety procedures
- Proficiency in basic electrical and plumbing maintenance
- Ability to lift up to 50 lbs. and move objects exceeding 50 lbs.
This posting is for an upcoming position. We thank all applicants; only those selected for an interview will be contacted.
#RS
We thank all those who apply, but only those selected for an interview will be contacted.
Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.
Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.
